Helpdesk

Helpdesk

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Contact
Tasks

Support for the IT services of the Vienna University Computer Center

Contact

Address Helpdesk, University of Vienna, Computer Center
NIG, ground floor, stairs II, room C0004
1010 Wien, Universitätsstraße 7
Maps Location map | Building plan
Opening hours Mon–Fri   8 a.m.–4 p.m.
Telephone +43-1-4277-444
Fax +43-1-4277-9140
Email helpdesk.zid@univie.ac.at
Helpdesk ZID
Helpdesk, Vienna University Computer Centre

Tasks

  • general information on the Computer Centre (ZID) and its services
  • help with university-specific IT problems for students and university employees
  • receiving and forwarding error messages (data network, server)
  • dealing with all wishes regarding user authorisation (UserIDs), changing passwords
  • issuing and receiving all ZID forms
  • u:book support
  • registration for ZID courses
  • sale of manuals and e-books
  • issue of licences ordered from the Software Shop
  • distribution of all free ZID publications
  • distribution of network cables and telephone receivers (for departments).

Registration for tutorials, the issue of software and the sale of manuals can only be carried out directly at the Helpdesk for cash oder bankomat payment.

For password changes please bring some photo ID (student ID, passport, driving licence or identity card) with you!

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