Now live: New website, new features
The new and optimised ZID website is now online. With the AI-supported ZID search bot, you can find the right information quickly and easily.
The time has come: the ZID web pages are now online with a new, modern design. Based on user feedback, the IT Communications & Marketing team of the ZID has fundamentally optimised the website – making it clear, understandable and intuitive.
Among other things, you can expect optimised service pages and user guides, as well as a new menu structure tailored to user needs. The ZID forms (webmail login, set up u:account, My u:account etc.) are now also displayed uniformly in the new design. The ZID web page also welcomes you with practical new features:
- Want to find the right information quickly? The ZID Searchbot assists you in searching the ZID web pages.
- Is a service available for employees or students? Target group tags on all service pages clearly indicate who can use a service.
ZID Searchbot: Find the right information quickly
How do I configure Wi-Fi on my smartphone? What is the u:account? Where can I find IT security tips?
You can now ask these and other questions to the ZID Searchbot. The feature was developed at the ZID and uses artificial intelligence to assist you with requests relating to the ZID – with fast and accurate answers.
‘The Searchbot facilitates access to ZID information and services and optimally complements the conventional search function on the ZID websites,’ explains Christian Kracher-Fischer, who is responsible for developing the Searchbot at ZID. ‘We are particularly pleased that we can operate it on the ZID infrastructure. And we can assure you that no personal data will be stored and no data will be passed on to third parties.’
The Searchbot's knowledge is based on the information on the ZID websites, so it can only answer questions about this content. Try it out and access it via the Searchbot service page or click on the blue icon at the bottom right of any ZID website to ask it a question.
For feedback, such as technical problems, please use the Servicedesk form Feedback zum ZID-Searchbot (feedback on the ZID Searchbot, in German).
URLs: What is changing and what is staying the same
With the changeover, almost all existing URLs will remain accessible, including those for service pages, Terms of Use, forms, and information pages, such as the ZID Helpdesk.
There will be changes to the user guides and anchor links, i.e. links to sections of ZID web pages.
User guides:
- Previously: zid.univie.ac.at/servicename/user guides/user guide name/
- New: Due to the removal of the section /user guides, these URLs will immediately be zid.univie.ac.at/servicename/user guide name/
To make it even clearer what you can expect in a user guide, some title changes have also been made.
In the case of anchor links (e.g.: zid.univie.ac.at/servicename/#c12345), the link no longer directs to the corresponding section of the website, but to the top of the page.
The URL changes are effective immediately. Please check your saved bookmarks and links (e.g. on your websites, in informational materials) if you refer to content of the ZID.