Security, support

IT security tips

For working from home, the ZID recommends the following security measures:

If possible, use a device provided and maintained by your employer.
If you use private devices, set up a separate user account for university purposes.
Never write down your passwords so that third parties can read them. The ZID recommends using a password manager.
When making telephone calls while third parties are present, please make sure that you protect personal data and confidential internal information.
Your screen should be protected from being seen by third parties. Activate the lock screen when you leave your workplace (Windows: Ctrl+L, Mac: control+command+Q).
Only enter your u:account password to log in to services and websites of the University of Vienna. Check the URL of websites, in particular, if you receive them via e-mail. More information: IT security tips on e-mail
Only install software from trusted sources. If you install applications on mobile devices, only use the pre-installed app stores.

u:account password

If you have forgotten your u:account password or cannot log in using your current password, you have to request a new password:

Form Requesting a new password

As soon as the requested new u:account password has been activated, you will receive a notification via e-mail. Subsequently, change the new u:account password.