Since the end of last year, the ZID Searchbot has been helping users to conveniently search the ZID web pages – in over 100 languages. The feature was developed by the Zentraler Informatikdienst.
Search support on the ZID website
How do I connect my laptop to the Wi-Fi? What is a secure password? How can I save my data? No more spending ages trawling through web pages: the Searchbot provides precise answers to your questions and prepares the right information for you. The search feature is always just one click away:
- click on the blue Searchbot icon at the bottom right of any ZID web page,
- use the ZID Searchbot web app or
- access it via the Searchbot service page.
Updated daily, the Searchbot's knowledge base contains all publicly accessible information on the ZID web pages. It therefore only answers questions about this content. If the AI-supported application does not know the answer, it will refer to the ZID support services.
Fast, convenient and easy-to-use website search
“Unlike traditional search functions, you don't have to search for keywords, but can simply formulate your query as a question. The artificial intelligence also understands more complex inputs, can establish connections and provides exactly the information you are looking for,” says Christian Kracher-Fischer, who is responsible for developing the ZID Searchbot.
Depending on the type of request, the Searchbot scans the editorially prepared content of the ZID website or accesses specially adapted instructions that Kracher-Fischer and his colleagues have stored for it. Instead of a conventional list of links as search results, the Searchbot prepares the desired information in a targeted manner. This gives users an answer tailored to their question. For example:
- Precise summaries
- Concrete step-by-step user guides for your operating system
- Links to further information
- A reference to support services offered by the ZID or specific Servicedesk forms
Do you feel more confident writing in your native language? From Italian to Vietnamese: submit your request in over 100 languages and receive answers in the same language.