Zentraler Informatikdienst

Ordering and managing software via self-service portal

For:  employees

This user guides will help you to order and manage licensed and paid products from the ZID software portfolio via the self-service portal.

Requirements

  1. Access the self-service portal (via Uni data network/VPN)
  2. Enter your u\UserID and password – log in
  3. Select the desired software via the catalogue or search function
    u: Product for locally managed devices
    m: Product for centrally managed PCs
  4. Add to basket – Select installation destination – Place order

Detailed user guide

Ordering software

  1. Access the self-service portal (via Uni data network/VPN).

  2. Enter:

    First line: Your user ID in the form u\UserID (example: u\doejami99)
    Second line: Your corresponding password

  3. Click on Log in.

  4. Select Catalogue or the desired subcategory, for example User accounts, on the left. You can search for the desired product using the search function.

    Please note:

    • Software for centrally managed PCs is marked with a preceding m: (for managed)
    • Software for locally managed devices is marked with a preceding u: (for unmanaged)
  5. Click on Add to basket for moving the selected product to the basket.
  6. Select the installation target. This can either be the device (asset) on which the software is to be installed or, when ordering a user account, the u:account UserID (ID). If several devices are available, click on the plus sign under Assets to display all available devices.
  7. Use the checkbox to select all devices for which the product is to be ordered. Clicking on Select will display all selected devices.
  8. Click on Add to basket. Further order steps will follow. It may be necessary to accept the Terms of Use and the privacy policy.
  9. Follow the further order steps and check that all entries, in particular the selected cost centre, are correct.
  10. Click on Place order.

Downloading software

A two-step approval process is required for software orders that incur a charge. Once approval has been granted by the IT representative and the person responsible for the cost centre, you will receive an e-mail Order provided informing you that the software has been provided.

Note

You can view the status of your order in the self-service portal under workplace – My orders.

Please note that you may receive further e-mails with user guides, serial numbers or network information.

Returning software

Return licenses that are no longer needed via the self-service portal (via Uni data network/VPN) under Workplace – My Services – Return.

  • For centrally managed PCs, software products are uninstalled automatically via the Empirum deployment tool.
  • For locally managed devices, you as the main user must remove the software manually from the computer.

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