Ordering an Adobe account for employees

This user guide helps you to order an Adobe account in the SAM system in order to download Adobe software to your device.

Open the self service portal with https://sam.univie.ac.at/wm.

Log in with your u:account userID in the form u\u:account-UserID and your u:account password.

Screenshot login


Click Make an Order.

Screenshot make order


In the navigation area on the left, select Accounts in the Catalog.

Select SRV002336 – Adobe account and click Add to Cart.

Screenshot account catalogue


Make sure that your u:account userID is filled in under Choose AD Account as target.

You have to confirm a number of documents before ordering the Adobe account. These are already shown:

  • SRV02310 – Terms of use of Software for employees
  • SRV02313 – Data protection declaration of the University of Vienna
  • SRV02314 – Adobe terms of use

Click More data required.

Screenshot target installation


Agree to the Terms of use of software for employees by activating the checkbox and clicking More data required.

Screenshot Terms of use of software


In the next step, agree to the data protection declaration of the University of Vienna by activating the checkbox and clicking More data required.

Screenshot data protection declaration


Finally, agree to the Adobe terms of use by activating the checkbox and clicking Add to cart.

Screenshot terms of use


Once you have agreed to the documents you can finish the order process by clicking Place order.

Screenshot place order


You can now see a summary of your order. Additionally, an overview of the order process is shown.

Screenshot summary


Approval by the IT representative and the responsible person of the cost centre is now required.

As soon as everything has been approved, you will be notified via e-mail.

Screenshot e-mail to user


You can see the status of your order anytime in the selfservice portal. To do so, in the navigation menu in Workplace click My Services and Adobe account.

Screenshot my services


As soon as the order progress in step 3 is shown as Provisioned, you can use the adobe account.

Step 4 (Acceptance) is optional. If you do not accept the order by yourself, the system will automatically accept it after a few days to comlete the order.

Screenshot provisioned