FAQ business mobile phone changes 2022

Here you can find a collection of frequently asked questions about the changes in the business phone service.

General

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  • Who pays for the business phone if I have two or more u:phone numbers that are diverted to the same business mobile phone?

    Call forwarding is always charged at the respective u:phone tariff and the line on which the call is forwarded always pays.

    Category: General
  • What changes will there be in the business phone service?

    • The currently official mobile phone number in the form +43-664-60277-u:phone extension will be taken out of service. However, it will remain available for (incoming) calls indefinitely and for (receiving) text messages at least until mid-September 2022.

    • The internal phone number in the form +43-664-817-xxxx will become the new official business mobile phone number.

    • There will be one phone number per business mobile phone only.

    • In future, users can decide for themselves whether they want to display their business mobile phone number in u:find or not. To do so, read the user guides on Editing personal data in u:find.

    • The private use of a business mobile phone with the prefix 98 and own invoice (employee supplementary invoice) will no longer be possible.

    • Users who want to continue using the internal number privately can port it to a private contract or to a private prepaid card by 31 August 2022 at the latest. They will then receive a new business mobile phone number from the ZID.

    • Porting the previously official telephone number (format +43-664-60277-u:phone extension) is not possible.

    Category: Allgemein, General
  • Can the business phone number still be reached?

    The official (business) phone number in the format +43-664-60277-vwxyz is being phased out, but will remain available for unlimited calls and for (receiving) text messages at least until mid-September 2022. The ZID will inform users directly and in good time before the change is implemented. The number in the format +43-664-817-wxyz will remain valid as the sole mobile phone number.

    Category: General, Phone numbers
  • Why will there be changes to the business phone service?

    The University of Vienna's business mobile phone contract will be reallocated shortly. The future contract will be better tailored to the current communication requirements of the University of Vienna: The use of telephony and text message has changed significantly, and communication via data networks has risen sharply. The new contract now reflects this. The costs are also being optimised in line with the change in usage. In the course of this changeover, some technical and administrative changes have to be implemented.

    Category: Allgemein, General
  • Do I need to change my stationery?

    No, the 60277 number remains permanently available. Use your stationery or business cards until they run out.

    Tip: Only give your u:phone number +43-1-4277-abcde on printed matter. You can then use the u:phone web client to decide whether calls are to be forwarded to your business phone.

    Category: General
  • I have stored my business phone number in various places. How should I change this?

    Here you can find information how to change a stored phone number.

Phone numbers

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  • Is it still possible to have the internal u:phone numbers redirected to a (business) smartphone?

    With OpenScape software you can use u:phone also on your Android or iOS device as well as via browser, for example to set up a call forwarding on the go or to make a phone call.

  • Can the business phone number still be reached?

    The official (business) phone number in the format +43-664-60277-vwxyz is being phased out, but will remain available for unlimited calls and for (receiving) text messages at least until mid-September 2022. The ZID will inform users directly and in good time before the change is implemented. The number in the format +43-664-817-wxyz will remain valid as the sole mobile phone number.

    Category: General, Phone numbers
  • I have stored my business phone number with online services. Do I need to change this number?

    This is necessary, for example, if the business mobile phone number has been ported to a private contract and the business mobile phone has been given a new number.

    A mobile phone number must be stored in many online services. This applies to mobile phone signatures, messengers (iMessage, WhatsApp, Signal, Telegram), online banking or mobile phone parking. The phone number serves as a target for verification codes or TAN text messages or as a method for account recovery in case of password loss. Many two-factor authentication services also offer text message as a method.

    It is recommended to change the stored phone number as long as you can still access the previous phone number and thus receive text messages.

    You can find user guides on how to Change stored phone numbers.

    Category: Phone numbers
  • Why are the business phone numbers changing?

    So far, all business mobile phones of the University of Vienna have two phone numbers:

    • an official phone number in the format +43-664-60277-u:phone extension
    • an internal phone number in the format +43-664-817-xxxx

    The current official business mobile phone numbers of the University of Vienna are so-called corporate numbers. This means that a block of numbers beginning with 60277 plus an individual 5-digit extension are reserved for the University of Vienna. In the event of a change of contract, the reservation of these blocks is no longer possible. In addition, the 10-digit numbers are too long for current communication standards or certain services and therefore often cause problems.

  • Where can I find the internal number of my business phone?

    You can find the internal phone number of your business mobile phone via Mein A1 at http://www.a1.net/mein-A1. As of 14 June 2022 the internal phone number will be your new official business mobile phone number.

  • How do I edit the display of my business phone number in u:find?

    In future, users will be able to decide for themselves whether they want to display their business mobile phone number in u:find or not. You can find user guides on how to Edit your personal data in u:find.

    Category: Phone numbers
  • I have stored my business phone number in various places. How should I change this?

    Here you can find information how to change a stored phone number.

Contacts and forwarding

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  • Is there a way to inform all contacts on the busines phone about the new phone number at the same time?

    To notify your contacts you can use group text message. Both Android smartphones and iPhones offer this function. Make sure to send text messages instead of MMS (multimedia messages), since MMS cost 50 cents each. Tipp: 1,000 text messages are included in the company mobile tariff. If the contacts can be reached via e-mail, this is a good alternative.

    Send group messages with the iPhone: https://support.apple.com/en-us/HT202724 

    There are various text messaging apps on Android that all work according to the same principle. The user guides for the Google Messages app can be found here: https://www.makeuseof.com/how-to-send-a-group-text-on-android/ 

  • Is it still possible to have the internal u:phone numbers redirected to a (business) smartphone?

    With OpenScape software you can use u:phone also on your Android or iOS device as well as via browser, for example to set up a call forwarding on the go or to make a phone call.

  • How do I find the business phone numbers of colleagues?

    The business phone numbers have been hidden in u:find and can only be entered there again by the users themselves. After the changeover, you can still find the company cell phone number via the contact search in the u:phone web client. You can also reach every work cell phone user via the speed dial function. You can find more information here.