ZID satisfaction survey 2019: results report is online


The results report of the ZID satisfaction survey 2019 is now available on the ZID websites.

At https://zid.univie.ac.at/en/surveys/ the report is available for all members of the University of Vienna.

Summary of results


  • The survey has a very high participation and thus shows the great interest in the IT services of the ZID. A total of 9,651 students and 1,223 employees participated.
  • The results are very good. Even with most services, the values of the 2017 survey could be exceeded.


  • Satisfaction is very high among the participants who use the services. All services have an average satisfaction of over 3.6 (average on a scale of 1 "Not at all satisfied" to 5 "Very satisfied"). Most ratings are around the value 4.
  • Among the students, the services Office for students (4.69), Moodle (4.37), u:book (4.35), u:soft (4.33) and eduroam (4.25) generated the highest levels of satisfaction. Significant improvements are seen in u:space (from 3.78 to 4.12) and u:find (from 3.92 to 4.12), while Webmail (3.68) is below the 2017 level.
  • Employees have online storage space (4.40), u:print staff (4.32), u:find (4.27), ZID Helpdesk (4.24) and u:phone (4.23) received the best reviews. Significant improvements over 2017 are also seen in u:space (from 3.68 to 4.11) and u:find (from 3.80 to 4.27). The lowest satisfaction scores are TYPO3 (3.78), Uni-Wiki (3.87) and Webmail (3.90).

Use of the IT services

  • Students use the IT services very differently. Moodle is the most widely used service by far: 79% use Moodle at least once a week. eduroam is also used by 74% of students at least once a week.
  • Employees generally use the IT services slightly more often than the students. Especially eduroam (69%), u:phone (68%) and u:find (58%) have a high usage (at least once a week).

Perceived improvements

  • The results of the current study show that the improvements implemented since 2017 have been carried out.
  • Students as well as employees explicitly point out, especially through personal comments, that they are attracted to the ongoing efforts to improve and expand its IT services by the ZID.

At this point the ZID would like to thank all participants of the survey. With your feedback you help us to continuously improve our services and adapt them to the needs of the users.