The ZID regularly carries out evaluations of its services. Students and employees of the University of Vienna are asked about their satisfaction with the IT services offered by the ZID and about the awareness and use of the IT services. 

In progress: satisfaction survey 2024

The next online survey of all students and employees of the University of Vienna regarding their satisfaction with and use of the ZID's IT services is currently taking place. All members of the University of Vienna will receive the invitation to participate via e-mail.

The results of the survey will be available here in March 2025.

Satisfaction survey 2021

From the 6 September to 18 October 2021, the ZID repeated its online survey of all students and employees of the University of Vienna for the third time about their satisfaction with the ZID's IT services and their use.

The results of the survey can be found in the 2021 results report (in German): 

ZID-Zufriedenheitsumfrage Ergebnisbericht 2021 (ZID satisfaction survey 2021 results report, PDF, login required)

Satisfaction survey 2019

From 4 April to 7 May 2019, the ZID repeated its online survey of all students and employees of the University of Vienna for the second time about their satisfaction with the ZID's IT services and their awareness and use.

The results of the survey can be found in the 2019 results report (in German): 

ZID-Zufriedenheitsumfrage Ergebnisbericht 2019 (ZID satisfaction survey 2019 results report, PDF, login required)

Satisfaction survey 2017

On the basis of the 2014 survey, from 3 April to 2 May 2017, the ZID carried out an online survey of all students and employees of the University of Vienna about their satisfaction with the ZID's IT services as well as their awareness and use.

The results of the survey can be found in the 2017 results report (in German): 

ZID-Zufriedenheitsumfrage Ergebnisbericht 2017 (ZID satisfaction survey 2017 results report, PDF, login required)

Satisfaction survey 2014

From 7 April to 11 May, the ZID carried out an online survey of all students of the University of Vienna.

The results can be found in the 2014 results report (in German):

ZID-Zufriedenheitsumfrage Ergebnisbericht 2014 (ZID satisfaction survey 2014 results report, PDF, login required)