Zentraler Informatikdienst

About us

Our mission statement

ZID = service

  • Information and communication technology forms an essential part of administration, research, teaching and studying today. Almost all areas feel the impact of the digital transformation and are shaped by it.
  • As the central IT service centre, it is our responsibility to support the University of Vienna in positioning and developing itself optimally in a highly dynamic IT environment. Using a stable and state-of-the-art IT infrastructure as well as a wide range of IT services, we accompany our University from the digital present into the digital future.

ZID = user orientation

  • Digitalisation is not an end in itself. Instead, it is a means to an end. IT services aim at providing the best possible support to users in the fulfilment of their daily tasks.
  • For us, the user is the focus. We develop IT services that are tailored to the needs and requirements of our users. The satisfaction of our users with our services is a central concern for us, which is why we regularly conduct satisfaction surveys.

ZID = competence

  • The more areas IT permeates and the more functions it takes on, the greater its complexity becomes. Supporting complex IT landscapes requires competent experts and cooperation between all departments.
  • At the ZID, we employ over 200 people from a wide range of technical fields. Whether network technicians, software programmers or support staff, it is their competence, technical know-how and willingness to continuously develop their skills that enable us to offer our users high-quality IT services and IT support.

ZID = diversity

  • Like few other industries, IT is future-oriented and developing at a rapid pace. This requires a willingness to constantly embrace new ideas and to develop creatively and innovatively.
  • We believe that innovative strength and creativity arise from diversity. That is why we promote and live diversity in all its dimensions (such as gender, age, origin, religion, sexual orientation, etc.) at the ZID. Diversity welcome :)

ZID = IT

  • As individual and different as we are, one thing unites us all at the ZID: we live and love IT. With our enthusiasm and passion for the digital world, we develop, implement and support a portfolio of over 400 services.
    The spectrum ranges from the expansion and provision of LAN, wi-fi, telephony and computer rooms to the provision of software and PC workstations, the provision of IT courses, the support of technical tools for e-learning and streaming, the development and provision of applications for campus management, and the operation of the Austrian science network ACOnet.
  • Curious? You can find an overview of all our IT services at IT services from A to Z.

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Our principles

  • Technical excellence

    IT is our passion and our core competence. Based on our expertise, we develop sustainable and reliable IT solutions for our users.

  • Cooperation

    We are convinced that results can be achieved better in a team with all parties involved, which is why we promote cooperation at all levels.

  • Ability to act

    We make room for ideas and development and create flexible solutions with an eye on the big picture.

  • Progress

    We promote innovation, implement state-of-the-art technology and accompany the University of Vienna from the digital present into the digital future.

  • Customer orientation

    The user is at the centre of everything we do. We develop IT services that are tailored to the needs and requirements of our users.

  • Cost-effectiveness

    Responsible use of the University of Vienna's resources is important to us, which is why we also review solutions in terms of their cost-effectiveness.

  • Humanity

    We stand for humanity, tolerance and respect in our dealings with one another and promote diversity in all its dimensions.

  • Self-reflexion

    We know that we don't know everything. That's why we question our own position, take responsibility and embrace a culture of openness when it comes to mistakes.

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Our mission & vision

  • Mission

    The ZID supports both members of the University of Vienna and external persons and partners in achieving their goals with the help of tailored services in the area of information and communication technology (ICT).

    We ensure that our university is optimally positioned and continues to develop in the highly dynamic ICT environment.

    Our main economic contribution to our customers lies in the practicality and cost-effectiveness of our services and in our support in increasing the efficiency of customer processes.

    Further information can be found at ICT strategy.

  • Vision

    We will become one of the best IT service providers in the European science and education sector with the highest customer satisfaction.

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