Go directly to main content
University of Vienna - Main page
  • IT services of the ZID 
    • Account
    • E-mail
    • Data network
    • Study, teaching, research, IT courses
    • Workplace, software, hardware
      • Video conferencing – Zoom
      • Printing and more – u:print
      • Affordable laptops – u:book
      • Software for students
      • Software for employees
      • Microsoft 365
      • Hardware for employees
      • Centrally managed PCs
      • Online voting
      • Ticket system – Servicedesk
        • Accessibility Statement
        • User guides
      • Managing tasks – Jira
      • Digital signature – u:sign
      • TV streaming
    • Store and share data
    • Web, server
    • Telephony, business phone
    • IT services from A to Z
  • IT worlds 
    • Work environments
    • IT security
    • Cloud computing
  • News 
    • Maintenance work (in German)
    • IT news
  • Support 
    • ZID Helpdesk
  • About the ZID 
    • About us
    • ZID in numbers
    • ZID staff
    • Locations
    • Vision and mission
    • Principles
    • Cooperations
    • Jobs
    • Gender, diversity and inclusion (in German)
    • Surveys
    • ZID chronicle (in German)
IT services
  • My u:account
  • Password management
  • Wi-Fi – eduroam
  • E-mail service
  • E-learning – Moodle
  • VPN
  • Online storage space
  • ZID Helpdesk
  • Servicedesk 
Most searched-for services ...
  •   Studying at the University of Vienna 
  •   u:find Course / Staff directory 
  •   u:space 
  •   Library 
  •   Moodle (e-learning) 
  •   Faculties & centres 
  •   Webmail 
  •   Intranet for employees 
  •   Servicedesk for employees 
  •   Contact & services from A to Z 
  • en
    • Deutsch
  • Show search formHide search form
  • Quick links
  • Websites
  • Staff search
University of Vienna - Main page
  • IT services of the ZID
    • Account
    • E-mail
    • Data network
    • Study, teaching, research, IT courses
    • Workplace, software, hardware
    • Store and share data
    • Web, server
    • Telephony, business phone
    • IT services from A to Z
  • IT worlds
    • Work environments
    • IT security
    • Cloud computing
  • News
    • Maintenance work (in German)
    • IT news
  • Support
    • ZID Helpdesk
  • About the ZID
    • About us
    • ZID in numbers
    • ZID staff
    • Locations
    • Vision and mission
    • Principles
    • Cooperations
    • Jobs
    • Gender, diversity and inclusion (in German)
    • Surveys
    • ZID chronicle (in German)
Vienna University Computer Center

IT services

  • My u:account
  • Password management
  • Wi-Fi – eduroam
  • E-mail service
  • E-learning – Moodle
  • VPN
  • Online storage space
  • ZID Helpdesk
  • Servicedesk 

Most searched-for services ...

  •   Studying at the University of Vienna 
  •   u:find Course / Staff directory 
  •   u:space 
  •   Library 
  •   Moodle (e-learning) 
  •   Faculties & centres 
  •   Webmail 
  •   Intranet for employees 
  •   Servicedesk for employees 
  •   Contact & services from A to Z 
  • en
    • Deutsch
  • Search
    • Websites
    • Staff search
    Start search
  • Quick links
University of Vienna - Main page Vienna University Computer Center
  • IT services of the ZID
    • Account
    • E-mail
    • Data network
    • Study, teaching, research, IT courses
    • Workplace, software, hardware
    • Store and share data
    • Web, server
    • Telephony, business phone
    • IT services from A to Z
  • IT worlds
    • Work environments
    • IT security
    • Cloud computing
  • News
    • Maintenance work (in German)
    • IT news
  • Support
    • ZID Helpdesk
  • About the ZID
    • About us
    • ZID in numbers
    • ZID staff
    • Locations
    • Vision and mission
    • Principles
    • Cooperations
    • Jobs
    • Gender, diversity and inclusion (in German)
    • Surveys
    • ZID chronicle (in German)
  • You are here:
  • University of Vienna
  • Vienna University Computer Center
  • IT services of the ZID
  • Workplace, software, hardware
  • Ticket system – Servicedesk
  • User guides

User guides


Customers

  • Create and edit request


Agents

  • Accepting, editing, closing request 
  • Creating or editing sub-task 
  • Creating or editing linked issue 
  • Moving issue 
  • Adding request participant 

Workplace, software, hardware

  • Video conferencing – Zoom
  • Printing and more – u:print
  • Affordable laptops – u:book
  • Software for students
  • Software for employees
  • Microsoft 365
  • Hardware for employees
  • Centrally managed PCs
  • Online voting
  • Ticket system – Servicedesk
    • Accessibility Statement
    • User guides
  • Managing tasks – Jira
  • Digital signature – u:sign
  • TV streaming

 Maintenance work

20.11.2024 22:00 - 21.11.2024 02:00

Dringend notwendige Wartungsarbeiten Datacenter
01.01.2023 00:00 -

Server maintenance window every Wednesday, 18:00–21:00

Contact

ZID Helpdesk

Contact us
Availability

IT services

My u:account
Password management
Wi-Fi – eduroam
E-mail service
E-learning – Moodle
VPN
Online storage space
ZID Helpdesk
Servicedesk

Most searched-for services ...

Studying at the University of Vienna
u:find Course / Staff directory
u:space
Library
Moodle (e-learning)
Faculties & centres
Webmail
Intranet for employees
Servicedesk for employees
Contact & services from A to Z
University of Vienna | Universitätsring 1 | 1010 Vienna | T +43-1-4277-0

Sitemap | Imprint | Accessibility | Data Protection Declaration | Printable version

University of Vienna | Universitätsring 1 | 1010 Vienna | T +43-1-4277-0

Sitemap | Imprint | Accessibility | Data Protection Declaration | Printable version

This website uses cookies to optimize your browser experience. You can accept these by clicking the OK button. Find out more information in our Data Protection Declaration.
OK