Centrally managed PCs

Centrally managed PCs for workplaces, lecture halls and seminar rooms are installed and managed fully automatically. Software and virus scanners are distributed centrally and are, therefore, always up to date.

About the centrally managed PCs

The necessary deployment system Matrix24 Empirum is available to all IT representatives of all organisational units.

Operating systems and software are distributed, installed and modified as follows:

  • Empirum web console: for installing the operating system (Windows or Linux), virus scanner and software that does not require a license
  • Selfservice portal: Provision of additional software that requires a license

Using the deployment system

To acquire centrally managed PCs for your organisational unit, your unit requires an IT representative. S/he is the first contact person at the unit and the interface to the ZID.

Use the Anmeldung PC-Deployment für Organisationseinheiten (PDF) (registration of PC deployment for organisational units, in German).


Hardware requirements

Generally, all laptops and PCs offered as hardware for employees by the ZID can be used as centrally managed PCs.

If you would like to use other devices, please contact the Service Delivery team at sd.zid@univie.ac.at. Further information is available on the University's Wiki under Informationen zur Treibereinbindung (information about including drivers, in German).

The following requirements apply to hardware:

  • Integrated PXE enabled Ethernet network adapter
  • At least 4 GB RAM
  • Hard disk of at least 200 GB
  • 64-bit-capable multicore processor (Intel-64 or AMD64 architecture)
  • TPM 2.0 support (for BitLocker)

Software requirements

Every centrally managed PC has to feature the following software packages for the deployment system to work:

Windows 7 and Windows 10

  • Matrix42 Agent: for the software roll-out
  • Matrix42 Inventory: to inventory software and hardware
  • Matrix42 Remotecontrol Host: for remote support and assistance in case of user questions
  • Virus scanner: centrally managed by the ZID

Additionally for Windows 7

  • WSUS package: for the monthly Microsoft patch rollout
  • Hotfix package: SysPrep package for system-critical configuration changes and troubleshooting

If you have any questions about the software requirements, please contact the Application and System Provisioning team at asp.zid@univie.ac.at.

Versions of centrally managed PCs

 

Desktops

Your personal profile settings – the so-called user profile – are stored centrally on a server. They are loaded to your desktop when you log in and are copied back to the server when you log out. For further information, please see under user profiles.

The following network drives are automatically connected when you log in:

  • Network drive Z: for storing personal data (please also see under Online storage space)
  • Network drive Y: for storing internal organisational data (please also see under Share). All other shares are connected to the following drive letters (for example, X:).

Users should not store personal and shared data on their PC, but rather on the central file servers.

 Note

Users do not have administrator rights. This prevents users from (accidentally) installing malware.


Laptops

Users store their data locally on their laptop. They are responsible for synchronising and backing up their data themselves.

Standard management PCs

Standard management PCs are standardised PCs with standardised hardware and software for workplaces at administrative units. They are managed exclusively by the ZID and are only available to university management, central support units and service units. Further information about standard management PCs.

Public PCs for lecture halls and seminar rooms

These computers automatically log in when you boot them. Data and configurations are not stored on the server and are reset during shutdown. Software updates are carried out when there are no classes.

 Note

Software updates for public PCs require special adjustments that might slow down the distribution and installation of updates. Therefore, the software on public PCs might be less up to date than on centrally managed desktops.

Log-in via a u:account for external persons

If you would like to log in to a centrally managed PC using a u:account for external persons, please note that you can only do so from an extended u:account for external persons. Please contact the IT representative at your organisational unit to obtain the necessary permission.

The quota for personal data stored on extended u:accounts for external persons is 1 GB.

Available software

You can find a list of software that can be distributed automatically under ASP Deployment info.

  • The IT representative can assign software that does not require a license via the deployment system.
  • Software that requires a license has to be ordered via the self-service portal.

You can order any software you require in addition via the form Softwareanfragen (software requests).  

Please note that software for centrally managed PCs has to fulfil three criteria:

  1. A valid license is available
  2. Installation via the deployment system possible
  3. High demand, justifying the technical implementation effort required

Software updates

  • Operating system, Microsoft applications, virus scanner: Updates and configuration settings are automatically distributed to the computers.
    Requirement: Users have to regularly reboot their devices in the data network of the University of Vienna. We recommend rebooting the devices at least once a week.
  • Core applications (for example, browser, e-mail programs, Java Runtime): Security-related updates are available via the deployment system.

Due to tests and dependencies on other software packages, there may be delays in software updates.

Support

  • Users of centrally managed PCs may contact:
  1. The responsible IT representative, for example regarding manual software installations, printer and scanner installations and questions regarding applications. Search your organisational unit in u:find. You can find the name of the IT representative responsible for you there.
  2. The faculty representative at your Faculty.
  3. ZID Helpdesk