Zentraler Informatikdienst

u:phone – telephony

For:   employees

u:phone is the telephone system of the University of Vienna. Employees can use it to:

  • make phone calls

  • manage voicemail, call forwarding and contacts

  • use u:phone in the browser or via an app on their smartphone

uphone.univie.ac.at (via Uni data network/VPN)
 

Managing u:phone profile

Use the following forms for managing u:phone profiles:

Available profiles

The University of Vienna offers 7 possible profiles. Every profile has different call permissions and features. More information: Profiles

Managing login details (personalised profiles)

Check your login details under My u:account

Your login details for a personalised profile will be assigned and sent to you by e-mail. They consist of

  • MobilityID (phone number)
  • PIN

In case of problems with the access data use the form u:phone-Zugangsdaten verwalten (Managing u:phone login details).

Changing PIN (personalised profiles)

To change the PIN of a personalised profile use the form Changing the u:phone PIN.

Note

If you change your PIN, it might cause technical problems on your u:phone device. Please use this option with caution.

Activating profile

To activate your u:phone profile, you must accept the Terms of Use under activating u:phone (in German). 

Then you can use u:phone in the browser and operate the voicemail (user guide in German).

Deleting profile

30 days after termination of your employment, your profile including the call journal and all contacts will be deleted automatically.

Note

Save your profile data before they are deleted, as it is not possible to recover them afterwards.

Using u:phone

You can use u:phone via your browser, the device and an app on your smartphone.

Using u:phone in the browser: OpenScape Web Client

uphone.univie.ac.at (via Uni data network/VPN)

User guides: Using u:phone in the browser

To use u:phone in the browser open the OpenScape Web Client via uphone.univie.ac.at (via Uni data network/VPN). A requirement is that you use a personalised profile and have activated the profile.

With the OpenScape Web Client, you can, among other things:

  • Make calls
  • Set up call forwarding
  • See the list of incoming and outgoing calls
  • Manage contacts

Logging in to the u:phone device


Premium Profile

To use the u:phone device, please log in on the u:phone device using your login details (MobilityID and PIN), see user guides Device OpenStage 60: Logging in | Device CP700: Logging in. This way, your personal profile including the permissions and functions allocated to you will be activated.


Extra profiles

Extra profiles have restricted functions, are tied to a room and are not personalised. These are registered and deregistered by the ZID.

Using the u:phone device

You can find out how to use the u:phone device and what functions it offers in the user guides:

Using u:phone on the smartphone: OpenScape Mobile Pro

User guides: Using u:phone on the smartphone

To use u:phone on your smartphone (Android, iOS) you have to install the app OpenScape Mobile Pro. 

With this app, you can, among other things:

  • Make calls
  • Set up call forwarding
  • View a list of incoming and outgoing calls

Managing phone number

Keeping the phone number

User guide: Keeping phone number

Use the form u:phone-Profil ändern (Changing u:phone profile) to take your number with you to a new work address. Then log out of the device at your old location and log in at your new location.

Deactivating the phone number

Your extension will be deleted if you are no longer employed with the organisational unit. Entire number blocks will be deactivated if the organisational unit is dissolved. 

Ordering accessories

New devices can be purchased for a fee through the ZID. You can also order accessories (headsets, cables, adapters, etc.) for a fee. More information: Ordering accessories

Work mobile phone

If you have a valid extension, you can get a work mobile phone. More information: Work mobile phone

Terms of Use

The u:phone Terms of Use (in German) apply, in particular the following obligations:

  • You have to keep your password and PIN secret.
  • You may not manipulate the devices and services of the telephone system.
  • It is not permitted to attach things to or write on the devices.
  • If you damage the u:phone devices on purpose or in case of vandalism, the ZID reserves the right to charge you with the costs for the substitute device.
  • In case of construction and renovation works, please unplug the device and keep it safe. As soon as the work is done, you can plug the device back in its port.