u:phone – telephony
u:phone is the telephone system of the University of Vienna. Employees can use it to:
make phone calls
manage voicemail, call forwarding and contacts
use u:phone in the browser or via an app on their smartphone
uphone.univie.ac.at (via Uni data network/VPN)
Form u:phone-Profil bestellen (Requesting u:phone profile)
Form u:phone – Telefonie (u:phone – telephony)
Managing u:phone profile
Use the following forms for managing u:phone profiles:
- Form u:phone-Profil bestellen (Requesting u:phone profile)
- Form u:phone-Profil ändern (Changing u:phone profile)
Available profiles
The University of Vienna offers 7 possible profiles. Every profile has different call permissions and features. More information: Profiles
Managing login details (personalised profiles)
Check your login details under My u:account
Your login details for a personalised profile will be assigned and sent to you by e-mail. They consist of
- MobilityID (phone number)
- PIN
In case of problems with the access data use the form u:phone-Zugangsdaten verwalten (Managing u:phone login details).
Changing PIN (personalised profiles)
To change the PIN of a personalised profile use the form Changing the u:phone PIN.
Activating profile
To activate your u:phone profile, you must accept the Terms of Use under activating u:phone (in German).
Then you can use u:phone in the browser and operate the voicemail (user guide in German).
Using u:phone in the browser: OpenScape Web Client
uphone.univie.ac.at (via Uni data network/VPN)
User guides: Using u:phone in the browser
To use u:phone in the browser open the OpenScape Web Client via uphone.univie.ac.at (via Uni data network/VPN). A requirement is that you use a personalised profile and have activated the profile.
With the OpenScape Web Client, you can, among other things:
- Make calls
- Set up call forwarding
- See the list of incoming and outgoing calls
- Manage contacts
Logging in to the u:phone device
Premium Profile
To use the u:phone device, please log in on the u:phone device using your login details (MobilityID and PIN), see user guides Device OpenStage 60: Logging in | Device CP700: Logging in. This way, your personal profile including the permissions and functions allocated to you will be activated.
Extra profiles
Extra profiles have restricted functions, are tied to a room and are not personalised. These are registered and deregistered by the ZID.
Using u:phone on the smartphone: OpenScape Mobile Pro
User guides: Using u:phone on the smartphone
To use u:phone on your smartphone (Android, iOS) you have to install the app OpenScape Mobile Pro.
With this app, you can, among other things:
- Make calls
- Set up call forwarding
- View a list of incoming and outgoing calls
Keeping the phone number
User guide: Keeping phone number
Use the form u:phone-Profil ändern (Changing u:phone profile) to take your number with you to a new work address. Then log out of the device at your old location and log in at your new location.
Ordering accessories
New devices can be purchased for a fee through the ZID. You can also order accessories (headsets, cables, adapters, etc.) for a fee. More information: Ordering accessories
Work mobile phone
If you have a valid extension, you can get a work mobile phone. More information: Work mobile phone
Terms of Use
The u:phone Terms of Use (in German) apply, in particular the following obligations:
- You have to keep your password and PIN secret.
- You may not manipulate the devices and services of the telephone system.
- It is not permitted to attach things to or write on the devices.
- If you damage the u:phone devices on purpose or in case of vandalism, the ZID reserves the right to charge you with the costs for the substitute device.
- In case of construction and renovation works, please unplug the device and keep it safe. As soon as the work is done, you can plug the device back in its port.
User guides
Using u:phone in the browser: OpenScape Web Client
- OpenScape Web Client – basics
- Not deactivating OpenScape Web Client
- Adding and selecting a device – One-Number service
- Setting up call forwarding
- Call history and notification
- Managing call forwarding list
- Making a conference call
- Video telephony, screen sharing
- Chatting
- Managing your contacts
- Using UC team
- Automating actions with rules
- Using presence status
Devices
Using u:phone on the smartphone: OpenScape Mobile Pro
Further functions
- Operating the voicemail (in German)
- Keeping phone number