Setting up call forwarding

This user guide helps you to set up call forwarding via the OpenSpace Web Client.

To set up call forwarding to a device, you have to select it as the preferred device in the web client. If you make a call via the web client, it is also processed via your preferred device.

 Hinweise

  • The persons calling who try to reach your extension will still only see your 5-digit extension and not the number of the device to which your call is forwarded.
  • Only call back via the web client (see user guide Making a call). Otherwise, the call recipient will see the actual number of your device.
  • If the preferred device is abroad, costs may incur (such as roaming costs). This does not apply when you make calls using the OpenScape Web Client.
  • When you log out from the web client, your preferred device remains active.

Selecting a preferred device

Click the headset icon in the menu bar.

  1. You can choose from the following devices provided by default: 

    • Office phone: your u:phone device
    • Web client: OpenScape Web Client
    • +4314277EXT+1: OpenScape Desktop Client

  2. If you want to set up your official or private mobile phone or your voicemail as a preferred device, you have to add it as a device first. (See user guide Adding a device.
  3. Click the desired device to select it.
  4. The device is now displayed in the menu bar.

Adding a device

  1. Click your name at the top right in the menu bar.
  2. Click Settings.
  3. Open the Devices tab.
  4. Click the plus icon at Add a new device.

Enter the following data:

  • Device name: Freely selectable
  • Telephone number: Phone number in international format, for example:

    • Business mobile phone: +4366460277EXT
    • Representative with extension: +4314277EXT
    • Private mobile phone Magenta: +4314277EXT
    • Private mobile phone Germany: +491520xxxxxx
    • Phone number Vienna: +431xxxxxxx
    • Voicemail: +43142778008

Confirm your entry by clicking Add device.


Click Save.

Afterwards you have to select this device as the preferred device – see user guide Selecting a preferred device.

Redirection, busy and no answer

You can forward your calls as a redirection, when your phone is busy or if you do not answer.

Click the arrow icon in the menu bar. 


Then select Forwarding and rules settings. Then click Enable call forwarding.

 

When you activate Conditional forwarding, you can define what happens to calls if your phone is busy or if you do not answer.

For this, enter the desired number (in this case it is the voicemail) to which the call should be forwarded. Confirm your entry by clicking the plus icon.

 

When you activate Forward all of my incoming calls, all calls are forwarded to this number.

For this, enter the desired number (in this case it is the voicemail) to which the call should be forwarded. Confirm your entry by clicking the plus icon.


If you would like to deactivate the forwarding of calls, select Do not forward any of my calls.