Ticket system – Servicedesk
Employees of the University of Vienna can channel requests from customers with a servicedesk and thus lower support expenditures. The ZID runs the technical infrastructure. It configures the process and settings in the agent portal and supports with the design of the customer portal.
Servicedesk error message
Error messages may occur when submitting a form in the service desk portal or when calling up the agent portal. In this case, delete the cache and cookies of your browser.
Direct links
Viewing and creating tickets: Servicedesk of the University of Vienna
Editing existing tickets: Servicedesk agent portal
Form neues Servicedesk-Projekt einrichten oder Konfiguration anfordern (create new Servicedesk project or request configuration)
Form Allgemeine Anfrage zum Servicedesk stellen (General request for Servicedesk)
Requesting Servicedesk project
To set up a new Servicedesk project, the head of the organisational unit or the responsible IT representative has to request it via the form Servicedesk-Projekt anfordern (Requesting Servicedesk project).
Costs
The standard configuration is free of charge. Additional functionalities and trainings may be subject to a charge.
Available languages
The customer portal and the editor's view (agent portal) can both be switched to English language.
Setting up the agent portal
The ZID gives advice to interested organisational units and sets up the required projects and the agent portal with all necessary permissions and notifications.
Changes to the permissions or the extended configuration can be made by the responsible employees with the form Konfiguration für Servicedesk anfordern (requesting configuration for Servicedesk).
Receiving support
For technical support on already existing Servicedesk projects use the form Anfrage zum Ticketsystem (Ticket system request).
Accessibility Statement
For information on the accessibility of the service, see Accessibility Statement (in German).