Ticket system – Servicedesk

Employees of the University of Vienna can channel requests from customers with a servicedesk and thus lower support expenditures. The ZID runs the technical infrastructure. It configures the process and settings in the back end and supports with the design of the customer portal.

 Direct links

Viewing and creating tickets: Servicedesk of the University of Vienna

Editing existing tickets: Servicedesk back end

Form neues Servicedesk-Projekt einrichten oder Konfiguration anfordern (create new Servicedesk project or request configuration)

Form Allgemeine Anfrage zum Servicedesk stellen (General request for Servicedesk)

Requesting Servicedesk project

To set up a new Servicedesk project, the head of the organisational unit or the responsible IT representative has to request it via the form Servicedesk-Projekt anfordern (Requesting Servicedesk project).


Costs

The standard configuration is free of charge. Additional functionalities and trainings may be subject to a charge.


Available languages

  • Currently, the customer portal (front end) is only available in German.
  • The editor's view (back end) can be switched to English language.

Setting up the back end

The ZID gives advice to interested organisational units and sets up the required projects and the back end with all necessary permissions and notifications. 

Changes to the permissions or the extended configuration can be made by the responsible employees with the form Konfiguration für Servicedesk anfordern (requesting configuration for Servicedesk).

Receiving support

For technical support on already existing Servicedesk projects use the form Anfrage zum Ticketsystem (Ticket system request).