Ticket system – Servicedesk
Organisational units of the University of Vienna can channel customer enquiries in the agent portal of the servicedesk and thus reduce support efforts. Customers create an enquiry via the customer portal.
Direct links
Viewing and creating tickets: Servicedesk of the University of Vienna
Editing existing tickets: Servicedesk agent portal
Form neues Servicedesk-Projekt einrichten oder Konfiguration anfordern (create new Servicedesk project or request configuration)
Form Allgemeine Anfrage zum Servicedesk stellen (General request for Servicedesk)
Requesting Servicedesk project
To set up a new Servicedesk project, the head of the organisational unit or the responsible IT representative has to request it via the form Servicedesk-Projekt anfordern (Requesting Servicedesk project).
Costs
The standard configuration is free of charge. Additional functionalities and trainings may be subject to a charge.
Available languages
The customer portal and the editor's view (agent portal) can both be switched to English language.
Setting up the agent portal
The ZID gives advice to interested organisational units and sets up the required projects and the agent portal with all necessary permissions and notifications.
Changes to the permissions or the extended configuration can be made by the responsible employees with the form Konfiguration für Servicedesk anfordern (requesting configuration for Servicedesk).
Training courses
To learn about the most important functions of the software, you can request individual training if required. To do so, please use the service desk form Allgemeine Anfrage zu Servicedesk oder Jira Software (in German).
Receiving support
For technical support on already existing Servicedesk projects use the form Anfrage zum Ticketsystem (Ticket system request).
Accessibility Statement
For information on the accessibility of the service, see Accessibility Statement (in German).