Installing Teams app

This user guide will help you install the Microsoft Teams app on a PC, Mac or mobile device.

Prerequisites

Under Windows

  1. Go to the Microsoft Teams website and select Download Teams.
  2. Double-click to run the downloaded file and follow the instructions of the installation programme. You will find the file in the Downloads folder.
  3. Open the Teams app. You will find it in the Apps or Programs folder.
  4. Sign in with your Microsoft 365 account:

    • User name: u:account-UserID@univie.ac.at (e.g. musterm1@univie.ac.at)
    • Password: u:account-password

Under macOS

  1. Open the Microsoft Teams website and select Download Teams.
  2. Open the Teams app. You can find it via the finder.
  3. Log in with your Microsoft 365 account:

    • User name: u:account-UserID@univie.ac.at (e.g. musterm1@univie.ac.at)
    • Password: u:account-password

On centrally managed PCs

Immediately after a new installation of the Windows 10 and Windows 11 operating system, an error message may appear when installing the new Teams desktop app.

This is caused by the App Installer software. This must be the latest version. An immediate update is only possible via the Microsoft Store, which is not available at the University of Vienna.

 

There are 2 options available to solve the problem:

  • If you do not need the Teams desktop app immediately, you can wait 1–2 days to install it. After that, the App-Installer should have updated itself. You can use the Teams web app in the meantime.
  • If you need the Teams desktop app immediately, you can install it on your device immediately using the Microsoft Teams UserInstPrep add-on software, which can optionally be assigned by IT representatives.

To do this, proceed as follows:


 Select Start menu – Apps – Microsoft Teams UserInstPrep.

 

Select Install MSTeams.

A window opens to start the software download. Select OK.

 

Select OK to start the installation.

 

The Teams desktop app is now installed on your device and is available under Apps. You can close the window.

 

On mobile devices

You can download the Teams mobile app from the Microsoft Teams website or from the Play Store (Android) or App Store (iOS).

  1. From your mobile device on which you want to use the Teams mobile app, go to the Play Store (Android) or App Store (iOS).
  2. In the search field, enter Microsoft Teams.
  3. Click Install to download the Teams mobile app to your device.
  4. Click Open.

 

Logging in to the Teams app

Log in to the Teams app with your Microsoft 365 account of the University of Vienna:

  • User name: u:account-UserID@univie.ac.at (for example, doejami1@univie.ac.at)
  • Password: u:account password
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