Security, support
Security, support
IT security tips
For working from home, the ZID recommends the following security measures:
- If possible, use a device provided and maintained by your employer.
- If you use private devices, set up a separate user account for university purposes.
- Never write down your passwords so that third parties can read them. The ZID recommends using a password manager.
- When making telephone calls while third parties are present, please make sure that you protect personal data and confidential internal information.
- Your screen should be protected from being seen by third parties. Activate the lock screen when you leave your workplace (Windows: Ctrl+L, Mac: control+command+Q).
- Only enter your u:account password to log in to services and websites of the University of Vienna. Check the URL of websites, in particular, if you receive them via e-mail. More information: IT security tips on e-mail
- Only install software from trusted sources. If you install applications on mobile devices, only use the pre-installed app stores.
Videos, quizzes and further information: Using IT securely (login), IT security tips for users
u:account password
If you have forgotten your u:account password or cannot log in using your current password, you have to request a new password:
Form Requesting a new password
As soon as the requested new u:account password has been activated, you will receive a notification via e-mail. Subsequently, change the new u:account password.
ZID Helpdesk
If you have any questions about the ZID services and university-specific IT problems, please contact the ZID Helpdesk.