IT representatives

As an IT representative, you maintain the basic IT services at your organisational unit and support employees in using the IT infrastructure. The ZID provides you with the necessary IT services, support and information.

Illustration working environment IT representatives

IT services


Which of the following services you (can) use depends on your responsibilities and/or your organisational unit.

Account, managing users and e-mail

Illustration Account, E-Mail

Find out more about accounts for employees and guests, the Exchange service and other e-mail services.

To the account and e-mail services

Data network, web and server

Illustration Datennetz, Web, Server

This is where you can manage IP addresses, use the firewall for organisational units and set up websites as well as other services such as server housing or central backup.

To the data network, web and server services


Illustration Lehre

Teaching staff at your organisational unit use Moodle, u:stream and more. Here, you will find an overview of the IT services for teaching.

More about the IT services for teaching


Illustration Arbeitsplatz, Hardware, Software, Telefonie

Both for locally and centrally managed PCs: This is how you get software, hardware, video conferencing systems and telephone services.

More about the IT services for the workplace

Storing and sharing data

Illustration Daten speichern und teilen

Use the various storage services available to store data on a short or long-term basis or to share it with others.

To the storage services

ZID blog: Information initiative for IT representatives

Illustration Info-Offensive

IT representatives support employees of the University of Vienna in the optimal use of the IT services of the Zentraler Informatikdienst (ZID). In the blog, you can find out how a new information service helps IT representatives get started in this demanding task.

To the blog entry

Additional services

Information services

Illustration Informationsangebote

The wiki space for IT representatives, the Connect IT event, mailing lists and continuing education programmes keep you up to date.

To the information services


Illustration Support

You can get support from the ZID Helpdesk, among others, via the Servicedesk forms.

To the support services

Strategy and security

Illustration Strategie, Sicherheit

Learn more about the EU General Data Protection Regulation, cloud computing and IT security at the University of Vienna.

To the offers for strategy and security

Wiki space for IT representatives

Illustration Wiki

You will find a lot of helpful information and user guides on the following topics in the wiki space for IT representatives:

  • Managing software and hardware (software and asset management)
  • Equipping centrally managed PCs with software (deployment system)
  • Supporting users at their organisational units

To the wiki space