Password management
You must log in to use many of the University of Vienna’s IT services. In addition to your u:account UserID, you will need 2 passwords:
u:account password
Wi-Fi password: manage
Passwords for service u:accounts can only be managed by authorised persons (IT officers, heads of organisational units).
Using passwords securely
- Information and a video under password tips will help you to create a secure password and use passwords correctly.
- Passwords should be changed every 2 years as a matter of routine; see Password Terms of Use.
Forgotten password or login error
As a student of the University of Vienna, you can change your u:account password yourself at any time, even if you have forgotten it.
The requirements are:
- a previously provided emergency e-mail address
- previously given consent to the use of the emergency e-mail address
- the u:account is linked to your student ID or social security number according to u:space
If you meet all these requirements, use the following form:
Alternative
For students and newly set up u:accounts without permissions:
After processing, you will receive a link to set a new password. The link is valid for 24 hours.
Inactive u:account
If you enrol in another degree programme at the University of Vienna and you want to reactivate your u:account, please use the following form:
After processing, you will receive a link to set a new password. The link is valid for 24 hours.
After processing, you will receive a link to set a new password. The link is valid for 24 hours.
Alternative
If you were previously a student at the University of Vienna with your u:account, you may be able to reset your u:account password yourself.
The requirements are:
- a previously provided emergency e-mail address
- previously given consent to the use of the emergency e-mail address
- the u:account is linked to your student ID or social security number according to u:space
If you meet all these requirements, use the following form:
Service-u:accounts
A new password for service u:accounts can be requested by:
- IT representatives,
- heads of organisational units (institute, faculty, service unit),
provided that this u:account is assigned to them.
To do so, they should send an e-mail to helpdesk.zid(at)univie.ac.at or use the u:accountServicedesk form.
Webspace for work purposes
To change the password for a webspace for work purposes, please use the following form: