Password management
Many IT services of the University of Vienna require users to log in. In addition to the u:account UserID, users require two passwords that they can manage themselves: u:account password and Wi-Fi password.
Passwords for service e-mail addresses and service u:accounts can only be managed by authorised persons (IT representatives, head of the respective organisational unit).
According to the Passwords Terms of Use (in German), you have to change your passwords every 2 years.
Note
You can find out how to create a secure password and how to handle passwords correctly in the video and information on the page Tips regarding the password.
u:account
Password is known
If you know the u:account password, you can change it here: Changing the u:account password form
Forgotten password or login error
If you have forgotten your u:account password or cannot log in using your current password, you have the following options:
Students
As a student of the University of Vienna, you can change your u:account password yourself at any time, even if you have forgotten it.
The prerequisites are:
- a previously provided emergency e-mail address
- previously given consent to the use of the emergency e-mail address
- that your u:account has been linked to your student ID or social security number according to u:space
If you meet all these prerequisites, use the form Resetting the password.
Alternative
For students and newly set up u:accounts without rights:
Form Requesting a new password
Inactive u:account
If you enrol in another degree program at the University of Vienna and you want to reactivate your u:account, please use the form Reactivating your u:account.
Employees
Form Requesting a new password
After processing, you will receive a link to set a new password. The link is valid for 24 hours.
Guests
Form Requesting a new password
After processing, you will receive a link to set a new password. The link is valid for 24 hours.
Library users
Form Requesting a new password
If you were previously a student at the University of Vienna with your u:account, you may be able to reset your u:account password yourself.
The prerequisites are:
- a previously provided emergency e-mail address
- previously given consent to the use of the emergency e-mail address
- that your u:account has been linked to your student ID or social security number according to u:space
If you meet all these prerequisites, use the form Resetting the password.
Service u:accounts and service e-mail addresses
A new password for service u:accounts and service e-mail addresses can be requested by IT representatives and the head of the organisational unit (institute, faculty, service unit) to which this u:account is assigned.
To do so, they can send an e-mail to helpdesk.zid@univie.ac.at or use the u:account servicedesk form (in German).
Webspace for work purposes
If you want to change the password to a web space for work purposes, please also use the form Changing the u:account password.
Wi-Fi
If you have forgotten your Wi-Fi password, you can look it up under managing the Wi-Fi password. There you can also change your password by setting a new password or having it generated automatically.
Terms of Use
The Password Terms of Use apply.