FAQ business mobile phone changes 2022

Here you can find a collection of frequently asked questions about the changes in the business phone service.

General

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  • What will change for users who also use their business phone privately?

    The private use of a business mobile phone with the prefix 98 and own invoice (employee supplementary invoice) will no longer be possible.

    If you want to continue using the internal number privately, you can port it to a private contract in your name or to a private prepaid card by 31 October 2022 at the latest. You will then receive a new number from the ZID for your business mobile phone. This is what you have to do:

    1. Decide on an operator to which you want to port the number and on a specific tariff.
    2. Order the porting authorisation using the Service Desk form Übertragung meiner Rufnummer anfragen (Request transfer of my number, in German). This will prove to the operator that you are authorised to use the number.
    3. Visit a shop of the desired operator to conclude the private contract, receive your new private SIM card and arrange the porting. To do this, you will need the porting authorisation and a photo ID. These steps can also be done online. We recommend visiting the shop because there you can have private data stored on the previous SIM card transferred to the new private SIM card in a straightforward manner.

    You will get more information via text message:

    • When the porting will take place
    • As soon as the porting is completed
    • The new number of the business mobile phone
  • By when must the porting of the number for further private use be completed?

    If you want to continue to use the internal number privately, you can port it to a private contract in your name or to a private prepaid card by 31 October 2022 at the latest. You will then receive a new number from the ZID for your business mobile phone.

  • How do I continue using my internal business phone number privately?

    Fill out the service desk form Übertragung meiner Rufnummer anfragen (Request to transfer my phone number, in German). Tell us whether you want to change to an A1 contract or to transfer the internal number to another provider. We will then send you either the transfer form (transferring the number to an A1 contract) or the NÜV information (porting the number to another provider). You can then use this to transfer the internal number to a private contract.

Phone numbers

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  • What will change for users who also use their business phone privately?

    The private use of a business mobile phone with the prefix 98 and own invoice (employee supplementary invoice) will no longer be possible.

    If you want to continue using the internal number privately, you can port it to a private contract in your name or to a private prepaid card by 31 October 2022 at the latest. You will then receive a new number from the ZID for your business mobile phone. This is what you have to do:

    1. Decide on an operator to which you want to port the number and on a specific tariff.
    2. Order the porting authorisation using the Service Desk form Übertragung meiner Rufnummer anfragen (Request transfer of my number, in German). This will prove to the operator that you are authorised to use the number.
    3. Visit a shop of the desired operator to conclude the private contract, receive your new private SIM card and arrange the porting. To do this, you will need the porting authorisation and a photo ID. These steps can also be done online. We recommend visiting the shop because there you can have private data stored on the previous SIM card transferred to the new private SIM card in a straightforward manner.

    You will get more information via text message:

    • When the porting will take place
    • As soon as the porting is completed
    • The new number of the business mobile phone
  • By when must the porting of the number for further private use be completed?

    If you want to continue to use the internal number privately, you can port it to a private contract in your name or to a private prepaid card by 31 October 2022 at the latest. You will then receive a new number from the ZID for your business mobile phone.

  • How do I continue using my internal business phone number privately?

    Fill out the service desk form Übertragung meiner Rufnummer anfragen (Request to transfer my phone number, in German). Tell us whether you want to change to an A1 contract or to transfer the internal number to another provider. We will then send you either the transfer form (transferring the number to an A1 contract) or the NÜV information (porting the number to another provider). You can then use this to transfer the internal number to a private contract.

Contacts and forwarding

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  • What will change for users who also use their business phone privately?

    The private use of a business mobile phone with the prefix 98 and own invoice (employee supplementary invoice) will no longer be possible.

    If you want to continue using the internal number privately, you can port it to a private contract in your name or to a private prepaid card by 31 October 2022 at the latest. You will then receive a new number from the ZID for your business mobile phone. This is what you have to do:

    1. Decide on an operator to which you want to port the number and on a specific tariff.
    2. Order the porting authorisation using the Service Desk form Übertragung meiner Rufnummer anfragen (Request transfer of my number, in German). This will prove to the operator that you are authorised to use the number.
    3. Visit a shop of the desired operator to conclude the private contract, receive your new private SIM card and arrange the porting. To do this, you will need the porting authorisation and a photo ID. These steps can also be done online. We recommend visiting the shop because there you can have private data stored on the previous SIM card transferred to the new private SIM card in a straightforward manner.

    You will get more information via text message:

    • When the porting will take place
    • As soon as the porting is completed
    • The new number of the business mobile phone
  • By when must the porting of the number for further private use be completed?

    If you want to continue to use the internal number privately, you can port it to a private contract in your name or to a private prepaid card by 31 October 2022 at the latest. You will then receive a new number from the ZID for your business mobile phone.

  • How do I continue using my internal business phone number privately?

    Fill out the service desk form Übertragung meiner Rufnummer anfragen (Request to transfer my phone number, in German). Tell us whether you want to change to an A1 contract or to transfer the internal number to another provider. We will then send you either the transfer form (transferring the number to an A1 contract) or the NÜV information (porting the number to another provider). You can then use this to transfer the internal number to a private contract.