FAQ business mobile phone changes 2022

Here you can find a collection of frequently asked questions about the changes in the business phone service.

General

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  • What will change for users who also use their business phone privately?

    The private use of a business mobile phone with the prefix 98 and own invoice (employee supplementary invoice) will no longer be possible.

    If you want to continue using the internal number privately, you can port it to a private contract in your name or to a private prepaid card by 31 October 2022 at the latest. You will then receive a new number from the ZID for your business mobile phone. This is what you have to do:

    1. Decide on an operator to which you want to port the number and on a specific tariff.
    2. Order the porting authorisation using the Service Desk form Übertragung meiner Rufnummer anfragen (Request transfer of my number, in German). This will prove to the operator that you are authorised to use the number.
    3. Visit a shop of the desired operator to conclude the private contract, receive your new private SIM card and arrange the porting. To do this, you will need the porting authorisation and a photo ID. These steps can also be done online. We recommend visiting the shop because there you can have private data stored on the previous SIM card transferred to the new private SIM card in a straightforward manner.

    You will get more information via text message:

    • When the porting will take place
    • As soon as the porting is completed
    • The new number of the business mobile phone
  • By when must the porting of the number for further private use be completed?

    If you want to continue to use the internal number privately, you can port it to a private contract in your name or to a private prepaid card by 31 October 2022 at the latest. You will then receive a new number from the ZID for your business mobile phone.

  • How do I continue using my internal business phone number privately?

    Fill out the service desk form Übertragung meiner Rufnummer anfragen (Request to transfer my phone number, in German). Tell us whether you want to change to an A1 contract or to transfer the internal number to another provider. We will then send you either the transfer form (transferring the number to an A1 contract) or the NÜV information (porting the number to another provider). You can then use this to transfer the internal number to a private contract.

  • What options do I have to continue using my previously privately used internal number for private purposes?

    Transferring the phone number to an A1 contract

    • Use the service desk form Übertragung meiner Rufnummer anfragen (Request the transfer of my phone number, in German) and indicate that you want to change to an A1 contract. You will then receive the transfer form from us.
    • Fill in the transfer form and choose one of the listed tariffs. 
    • Return the completed transfer form to us. We will confirm your details and then send the transfer form to A1. 
    • Costs: 20 Euros for the transfer plus 49.90 Euros activation fee; basic fees or service flat rate according to the selected tariff.
    • Commitment: 24 months

     

    Porting the phone number to another operator

    • Use the service desk form Übertragung meiner Rufnummer anfragen (Request the transfer of my phone number, in German) and indicate that you want to change to another provider. You will then receive the NÜV information from us.
    • Register a contract or prepaid card with a mobile operator of your choice. You will receive a SIM card with a temporary number from the provider's number range. Submit the NÜV information to the new provider directly at or after registration. This can be done either in the shop or online.
    • Or: You have already registered a contract or prepaid card with a mobile phone provider before. Use the NÜV information to transfer the number to this contract or prepaid card.
    • Costs: Porting is free of charge. Basic charges or service fee according to the selected tariff.
    • Commitment: Depending on the selected tariff
    Category: Private use
  • What happens when I change to an A1 contract?

    When you switch to an A1 contract, your business phone SIM card becomes your private SIM card. You will receive a new business phone SIM card from us with a new business phone number in the form +43-664-817-abcd. The five-digit u:phone extension for speed dial use and all other service phone tariff details and functions remain unchanged.

    Category: Private use
  • What happens when porting to another provider?

    After you have received the NÜV information from us, submit this document to your new provider directly at or after registration. This can be done either in the shop or online. The provider checks the accuracy of the document. You also authorise the new provider to transfer the telephone number on your behalf. This information will be checked with A1 by your new provider.

    After successful verification, you will receive a date for the number transfer. Please be sure to inform us of this date.

    As a rule, the porting will take place within 2-5 working days. Until the porting takes place, you will receive a SIM card with a temporary number from the number range of the provider. On the day of the number porting, the temporary number of your new SIM card will be replaced by the number you have taken with you. This usually takes place in the early hours of the morning. You will receive a text message or an e-mail from your new provider.

    Your previous business phone SIM card will be temporarily inactive at this moment and manually reactivated by the business phone team with a new business phone number in the form +43-664-817-abcd. For this reason, it is important to inform us of the date for the number transfer. The five-digit u:phone extension for speed dial use as well as all other business mobile phone tariff details and functions remain unchanged.

    Category: Private use
  • Which providers accept number porting?

    Providers are not obliged to accept telephone numbers. Before signing a contract, find out whether the chosen provider supports number transfer. Below you will find a list of providers that allow number transfer. Porting to other providers may be possible.

    Yesss! (tested by ZID)

    • SIM card starter package must be activated and registered
    • Both prepaid card and contract possible
    • Further information: https://www.yesss.at/fragen under Erste Schritte mit yesss! – Voraussetzungen zur Rufnummernmitnahme and Ja, ich habe bereits eine NÜV-Information


    HOT (tested by ZID)

    • SIM card starter package must be activated and registered (in Hofer branches or online)
    • Both classic prepaid card and monthly prepaid card tariff possible
    • Further information: https://www.hot.at/rufnummer-mitnehmen.html

     

    BOB

     

    Drei

     

    Magenta

    Category: Private use
  • To which A1 tariffs can I transfer my phone number?

    The following tariffs are available:

    • A1 Mobil XS
    • A1 Mobile S
    • A1 Mobile M
    • A1 Mobile L
    • A1 Mobil Unlimited
    • A1 Mobil Unlimited +

    Information on the rates and conditions can be found at https://www.a1.net/handys/neuer-vertrag/tarife-handy/s/a1-handy-mit-tarif. The conditions according to the transfer form apply.

    Category: Private use
  • Is it possible to use a value card tariff when changing to an A1 contract?

    No, A1 does not offer this option.

    Category: Private use
  • Do I get a new mobile phone when I change to an A1 contract?

    No, a device is not included in the contract.

    Category: Private use
  • How can I use two phone numbers with one device?

    A device with dual SIM function is ideal for this purpose. In dual SIM devices, two SIM cards and thus also two separate phone numbers can be used in the same network or in different networks.

  • I have stored my business phone number in various places. How should I change this?

    Here you can find information how to change a stored phone number.

Phone numbers

/

  • What will change for users who also use their business phone privately?

    The private use of a business mobile phone with the prefix 98 and own invoice (employee supplementary invoice) will no longer be possible.

    If you want to continue using the internal number privately, you can port it to a private contract in your name or to a private prepaid card by 31 October 2022 at the latest. You will then receive a new number from the ZID for your business mobile phone. This is what you have to do:

    1. Decide on an operator to which you want to port the number and on a specific tariff.
    2. Order the porting authorisation using the Service Desk form Übertragung meiner Rufnummer anfragen (Request transfer of my number, in German). This will prove to the operator that you are authorised to use the number.
    3. Visit a shop of the desired operator to conclude the private contract, receive your new private SIM card and arrange the porting. To do this, you will need the porting authorisation and a photo ID. These steps can also be done online. We recommend visiting the shop because there you can have private data stored on the previous SIM card transferred to the new private SIM card in a straightforward manner.

    You will get more information via text message:

    • When the porting will take place
    • As soon as the porting is completed
    • The new number of the business mobile phone
  • By when must the porting of the number for further private use be completed?

    If you want to continue to use the internal number privately, you can port it to a private contract in your name or to a private prepaid card by 31 October 2022 at the latest. You will then receive a new number from the ZID for your business mobile phone.

  • How do I continue using my internal business phone number privately?

    Fill out the service desk form Übertragung meiner Rufnummer anfragen (Request to transfer my phone number, in German). Tell us whether you want to change to an A1 contract or to transfer the internal number to another provider. We will then send you either the transfer form (transferring the number to an A1 contract) or the NÜV information (porting the number to another provider). You can then use this to transfer the internal number to a private contract.

  • What options do I have to continue using my previously privately used internal number for private purposes?

    Transferring the phone number to an A1 contract

    • Use the service desk form Übertragung meiner Rufnummer anfragen (Request the transfer of my phone number, in German) and indicate that you want to change to an A1 contract. You will then receive the transfer form from us.
    • Fill in the transfer form and choose one of the listed tariffs. 
    • Return the completed transfer form to us. We will confirm your details and then send the transfer form to A1. 
    • Costs: 20 Euros for the transfer plus 49.90 Euros activation fee; basic fees or service flat rate according to the selected tariff.
    • Commitment: 24 months

     

    Porting the phone number to another operator

    • Use the service desk form Übertragung meiner Rufnummer anfragen (Request the transfer of my phone number, in German) and indicate that you want to change to another provider. You will then receive the NÜV information from us.
    • Register a contract or prepaid card with a mobile operator of your choice. You will receive a SIM card with a temporary number from the provider's number range. Submit the NÜV information to the new provider directly at or after registration. This can be done either in the shop or online.
    • Or: You have already registered a contract or prepaid card with a mobile phone provider before. Use the NÜV information to transfer the number to this contract or prepaid card.
    • Costs: Porting is free of charge. Basic charges or service fee according to the selected tariff.
    • Commitment: Depending on the selected tariff
    Category: Private use
  • What happens when I change to an A1 contract?

    When you switch to an A1 contract, your business phone SIM card becomes your private SIM card. You will receive a new business phone SIM card from us with a new business phone number in the form +43-664-817-abcd. The five-digit u:phone extension for speed dial use and all other service phone tariff details and functions remain unchanged.

    Category: Private use
  • What happens when porting to another provider?

    After you have received the NÜV information from us, submit this document to your new provider directly at or after registration. This can be done either in the shop or online. The provider checks the accuracy of the document. You also authorise the new provider to transfer the telephone number on your behalf. This information will be checked with A1 by your new provider.

    After successful verification, you will receive a date for the number transfer. Please be sure to inform us of this date.

    As a rule, the porting will take place within 2-5 working days. Until the porting takes place, you will receive a SIM card with a temporary number from the number range of the provider. On the day of the number porting, the temporary number of your new SIM card will be replaced by the number you have taken with you. This usually takes place in the early hours of the morning. You will receive a text message or an e-mail from your new provider.

    Your previous business phone SIM card will be temporarily inactive at this moment and manually reactivated by the business phone team with a new business phone number in the form +43-664-817-abcd. For this reason, it is important to inform us of the date for the number transfer. The five-digit u:phone extension for speed dial use as well as all other business mobile phone tariff details and functions remain unchanged.

    Category: Private use
  • Which providers accept number porting?

    Providers are not obliged to accept telephone numbers. Before signing a contract, find out whether the chosen provider supports number transfer. Below you will find a list of providers that allow number transfer. Porting to other providers may be possible.

    Yesss! (tested by ZID)

    • SIM card starter package must be activated and registered
    • Both prepaid card and contract possible
    • Further information: https://www.yesss.at/fragen under Erste Schritte mit yesss! – Voraussetzungen zur Rufnummernmitnahme and Ja, ich habe bereits eine NÜV-Information


    HOT (tested by ZID)

    • SIM card starter package must be activated and registered (in Hofer branches or online)
    • Both classic prepaid card and monthly prepaid card tariff possible
    • Further information: https://www.hot.at/rufnummer-mitnehmen.html

     

    BOB

     

    Drei

     

    Magenta

    Category: Private use
  • To which A1 tariffs can I transfer my phone number?

    The following tariffs are available:

    • A1 Mobil XS
    • A1 Mobile S
    • A1 Mobile M
    • A1 Mobile L
    • A1 Mobil Unlimited
    • A1 Mobil Unlimited +

    Information on the rates and conditions can be found at https://www.a1.net/handys/neuer-vertrag/tarife-handy/s/a1-handy-mit-tarif. The conditions according to the transfer form apply.

    Category: Private use
  • Is it possible to use a value card tariff when changing to an A1 contract?

    No, A1 does not offer this option.

    Category: Private use
  • Do I get a new mobile phone when I change to an A1 contract?

    No, a device is not included in the contract.

    Category: Private use
  • How can I use two phone numbers with one device?

    A device with dual SIM function is ideal for this purpose. In dual SIM devices, two SIM cards and thus also two separate phone numbers can be used in the same network or in different networks.

  • I have stored my business phone number in various places. How should I change this?

    Here you can find information how to change a stored phone number.

Contacts and forwarding

/

  • What will change for users who also use their business phone privately?

    The private use of a business mobile phone with the prefix 98 and own invoice (employee supplementary invoice) will no longer be possible.

    If you want to continue using the internal number privately, you can port it to a private contract in your name or to a private prepaid card by 31 October 2022 at the latest. You will then receive a new number from the ZID for your business mobile phone. This is what you have to do:

    1. Decide on an operator to which you want to port the number and on a specific tariff.
    2. Order the porting authorisation using the Service Desk form Übertragung meiner Rufnummer anfragen (Request transfer of my number, in German). This will prove to the operator that you are authorised to use the number.
    3. Visit a shop of the desired operator to conclude the private contract, receive your new private SIM card and arrange the porting. To do this, you will need the porting authorisation and a photo ID. These steps can also be done online. We recommend visiting the shop because there you can have private data stored on the previous SIM card transferred to the new private SIM card in a straightforward manner.

    You will get more information via text message:

    • When the porting will take place
    • As soon as the porting is completed
    • The new number of the business mobile phone
  • By when must the porting of the number for further private use be completed?

    If you want to continue to use the internal number privately, you can port it to a private contract in your name or to a private prepaid card by 31 October 2022 at the latest. You will then receive a new number from the ZID for your business mobile phone.

  • How do I continue using my internal business phone number privately?

    Fill out the service desk form Übertragung meiner Rufnummer anfragen (Request to transfer my phone number, in German). Tell us whether you want to change to an A1 contract or to transfer the internal number to another provider. We will then send you either the transfer form (transferring the number to an A1 contract) or the NÜV information (porting the number to another provider). You can then use this to transfer the internal number to a private contract.

  • What options do I have to continue using my previously privately used internal number for private purposes?

    Transferring the phone number to an A1 contract

    • Use the service desk form Übertragung meiner Rufnummer anfragen (Request the transfer of my phone number, in German) and indicate that you want to change to an A1 contract. You will then receive the transfer form from us.
    • Fill in the transfer form and choose one of the listed tariffs. 
    • Return the completed transfer form to us. We will confirm your details and then send the transfer form to A1. 
    • Costs: 20 Euros for the transfer plus 49.90 Euros activation fee; basic fees or service flat rate according to the selected tariff.
    • Commitment: 24 months

     

    Porting the phone number to another operator

    • Use the service desk form Übertragung meiner Rufnummer anfragen (Request the transfer of my phone number, in German) and indicate that you want to change to another provider. You will then receive the NÜV information from us.
    • Register a contract or prepaid card with a mobile operator of your choice. You will receive a SIM card with a temporary number from the provider's number range. Submit the NÜV information to the new provider directly at or after registration. This can be done either in the shop or online.
    • Or: You have already registered a contract or prepaid card with a mobile phone provider before. Use the NÜV information to transfer the number to this contract or prepaid card.
    • Costs: Porting is free of charge. Basic charges or service fee according to the selected tariff.
    • Commitment: Depending on the selected tariff
    Category: Private use
  • What happens when I change to an A1 contract?

    When you switch to an A1 contract, your business phone SIM card becomes your private SIM card. You will receive a new business phone SIM card from us with a new business phone number in the form +43-664-817-abcd. The five-digit u:phone extension for speed dial use and all other service phone tariff details and functions remain unchanged.

    Category: Private use
  • What happens when porting to another provider?

    After you have received the NÜV information from us, submit this document to your new provider directly at or after registration. This can be done either in the shop or online. The provider checks the accuracy of the document. You also authorise the new provider to transfer the telephone number on your behalf. This information will be checked with A1 by your new provider.

    After successful verification, you will receive a date for the number transfer. Please be sure to inform us of this date.

    As a rule, the porting will take place within 2-5 working days. Until the porting takes place, you will receive a SIM card with a temporary number from the number range of the provider. On the day of the number porting, the temporary number of your new SIM card will be replaced by the number you have taken with you. This usually takes place in the early hours of the morning. You will receive a text message or an e-mail from your new provider.

    Your previous business phone SIM card will be temporarily inactive at this moment and manually reactivated by the business phone team with a new business phone number in the form +43-664-817-abcd. For this reason, it is important to inform us of the date for the number transfer. The five-digit u:phone extension for speed dial use as well as all other business mobile phone tariff details and functions remain unchanged.

    Category: Private use
  • Which providers accept number porting?

    Providers are not obliged to accept telephone numbers. Before signing a contract, find out whether the chosen provider supports number transfer. Below you will find a list of providers that allow number transfer. Porting to other providers may be possible.

    Yesss! (tested by ZID)

    • SIM card starter package must be activated and registered
    • Both prepaid card and contract possible
    • Further information: https://www.yesss.at/fragen under Erste Schritte mit yesss! – Voraussetzungen zur Rufnummernmitnahme and Ja, ich habe bereits eine NÜV-Information


    HOT (tested by ZID)

    • SIM card starter package must be activated and registered (in Hofer branches or online)
    • Both classic prepaid card and monthly prepaid card tariff possible
    • Further information: https://www.hot.at/rufnummer-mitnehmen.html

     

    BOB

     

    Drei

     

    Magenta

    Category: Private use
  • To which A1 tariffs can I transfer my phone number?

    The following tariffs are available:

    • A1 Mobil XS
    • A1 Mobile S
    • A1 Mobile M
    • A1 Mobile L
    • A1 Mobil Unlimited
    • A1 Mobil Unlimited +

    Information on the rates and conditions can be found at https://www.a1.net/handys/neuer-vertrag/tarife-handy/s/a1-handy-mit-tarif. The conditions according to the transfer form apply.

    Category: Private use
  • Is it possible to use a value card tariff when changing to an A1 contract?

    No, A1 does not offer this option.

    Category: Private use
  • Do I get a new mobile phone when I change to an A1 contract?

    No, a device is not included in the contract.

    Category: Private use
  • How can I use two phone numbers with one device?

    A device with dual SIM function is ideal for this purpose. In dual SIM devices, two SIM cards and thus also two separate phone numbers can be used in the same network or in different networks.

  • I have stored my business phone number in various places. How should I change this?

    Here you can find information how to change a stored phone number.