FAQ business mobile phone changes 2022

Here you can find a collection of frequently asked questions about the changes in the business phone service.

General

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  • Is there a way to inform all contacts on the busines phone about the new phone number at the same time?

    To notify your contacts you can use group text message. Both Android smartphones and iPhones offer this function. Make sure to send text messages instead of MMS (multimedia messages), since MMS cost 50 cents each. Tipp: 1,000 text messages are included in the company mobile tariff. If the contacts can be reached via e-mail, this is a good alternative.

    Send group messages with the iPhone: https://support.apple.com/en-us/HT202724 

    There are various text messaging apps on Android that all work according to the same principle. The user guides for the Google Messages app can be found here: https://www.makeuseof.com/how-to-send-a-group-text-on-android/ 

  • Is it still possible to have the internal u:phone numbers redirected to a (business) smartphone?

    With OpenScape software you can use u:phone also on your Android or iOS device as well as via browser, for example to set up a call forwarding on the go or to make a phone call.

  • How do I find the business phone numbers of colleagues?

    The business phone numbers have been hidden in u:find and can only be entered there again by the users themselves. After the changeover, you can still find the company cell phone number via the contact search in the u:phone web client. You can also reach every work cell phone user via the speed dial function. You can find more information here.

Phone numbers

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  • Is there a way to inform all contacts on the busines phone about the new phone number at the same time?

    To notify your contacts you can use group text message. Both Android smartphones and iPhones offer this function. Make sure to send text messages instead of MMS (multimedia messages), since MMS cost 50 cents each. Tipp: 1,000 text messages are included in the company mobile tariff. If the contacts can be reached via e-mail, this is a good alternative.

    Send group messages with the iPhone: https://support.apple.com/en-us/HT202724 

    There are various text messaging apps on Android that all work according to the same principle. The user guides for the Google Messages app can be found here: https://www.makeuseof.com/how-to-send-a-group-text-on-android/ 

  • Is it still possible to have the internal u:phone numbers redirected to a (business) smartphone?

    With OpenScape software you can use u:phone also on your Android or iOS device as well as via browser, for example to set up a call forwarding on the go or to make a phone call.

  • How do I find the business phone numbers of colleagues?

    The business phone numbers have been hidden in u:find and can only be entered there again by the users themselves. After the changeover, you can still find the company cell phone number via the contact search in the u:phone web client. You can also reach every work cell phone user via the speed dial function. You can find more information here.

Contacts and forwarding

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  • Is there a way to inform all contacts on the busines phone about the new phone number at the same time?

    To notify your contacts you can use group text message. Both Android smartphones and iPhones offer this function. Make sure to send text messages instead of MMS (multimedia messages), since MMS cost 50 cents each. Tipp: 1,000 text messages are included in the company mobile tariff. If the contacts can be reached via e-mail, this is a good alternative.

    Send group messages with the iPhone: https://support.apple.com/en-us/HT202724 

    There are various text messaging apps on Android that all work according to the same principle. The user guides for the Google Messages app can be found here: https://www.makeuseof.com/how-to-send-a-group-text-on-android/ 

  • Is it still possible to have the internal u:phone numbers redirected to a (business) smartphone?

    With OpenScape software you can use u:phone also on your Android or iOS device as well as via browser, for example to set up a call forwarding on the go or to make a phone call.

  • How do I find the business phone numbers of colleagues?

    The business phone numbers have been hidden in u:find and can only be entered there again by the users themselves. After the changeover, you can still find the company cell phone number via the contact search in the u:phone web client. You can also reach every work cell phone user via the speed dial function. You can find more information here.