FAQ business mobile phone changes 2022

Here you can find a collection of frequently asked questions about the changes in the business phone service.

General

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  • Is it still possible to have the internal u:phone numbers redirected to a (business) smartphone?

    With OpenScape software you can use u:phone also on your Android or iOS device as well as via browser, for example to set up a call forwarding on the go or to make a phone call.

  • Can the business phone number still be reached?

    The official (business) phone number in the format +43-664-60277-vwxyz is being phased out, but will remain available for unlimited calls and for (receiving) text messages at least until mid-September 2022. The ZID will inform users directly and in good time before the change is implemented. The number in the format +43-664-817-wxyz will remain valid as the sole mobile phone number.

    Category: General, Phone numbers
  • I have stored my business phone number with online services. Do I need to change this number?

    This is necessary, for example, if the business mobile phone number has been ported to a private contract and the business mobile phone has been given a new number.

    A mobile phone number must be stored in many online services. This applies to mobile phone signatures, messengers (iMessage, WhatsApp, Signal, Telegram), online banking or mobile phone parking. The phone number serves as a target for verification codes or TAN text messages or as a method for account recovery in case of password loss. Many two-factor authentication services also offer text message as a method.

    It is recommended to change the stored phone number as long as you can still access the previous phone number and thus receive text messages.

    You can find user guides on how to Change stored phone numbers.

    Category: Phone numbers
  • Why are the business phone numbers changing?

    So far, all business mobile phones of the University of Vienna have two phone numbers:

    • an official phone number in the format +43-664-60277-u:phone extension
    • an internal phone number in the format +43-664-817-xxxx

    The current official business mobile phone numbers of the University of Vienna are so-called corporate numbers. This means that a block of numbers beginning with 60277 plus an individual 5-digit extension are reserved for the University of Vienna. In the event of a change of contract, the reservation of these blocks is no longer possible. In addition, the 10-digit numbers are too long for current communication standards or certain services and therefore often cause problems.

  • Where can I find the internal number of my business phone?

    You can find the internal phone number of your business mobile phone via Mein A1 at http://www.a1.net/mein-A1. As of 14 June 2022 the internal phone number will be your new official business mobile phone number.

  • How do I edit the display of my business phone number in u:find?

    In future, users will be able to decide for themselves whether they want to display their business mobile phone number in u:find or not. You can find user guides on how to Edit your personal data in u:find.

    Category: Phone numbers
  • I have stored my business phone number in various places. How should I change this?

    Here you can find information how to change a stored phone number.

Phone numbers

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  • Is it still possible to have the internal u:phone numbers redirected to a (business) smartphone?

    With OpenScape software you can use u:phone also on your Android or iOS device as well as via browser, for example to set up a call forwarding on the go or to make a phone call.

  • Can the business phone number still be reached?

    The official (business) phone number in the format +43-664-60277-vwxyz is being phased out, but will remain available for unlimited calls and for (receiving) text messages at least until mid-September 2022. The ZID will inform users directly and in good time before the change is implemented. The number in the format +43-664-817-wxyz will remain valid as the sole mobile phone number.

    Category: General, Phone numbers
  • I have stored my business phone number with online services. Do I need to change this number?

    This is necessary, for example, if the business mobile phone number has been ported to a private contract and the business mobile phone has been given a new number.

    A mobile phone number must be stored in many online services. This applies to mobile phone signatures, messengers (iMessage, WhatsApp, Signal, Telegram), online banking or mobile phone parking. The phone number serves as a target for verification codes or TAN text messages or as a method for account recovery in case of password loss. Many two-factor authentication services also offer text message as a method.

    It is recommended to change the stored phone number as long as you can still access the previous phone number and thus receive text messages.

    You can find user guides on how to Change stored phone numbers.

    Category: Phone numbers
  • Why are the business phone numbers changing?

    So far, all business mobile phones of the University of Vienna have two phone numbers:

    • an official phone number in the format +43-664-60277-u:phone extension
    • an internal phone number in the format +43-664-817-xxxx

    The current official business mobile phone numbers of the University of Vienna are so-called corporate numbers. This means that a block of numbers beginning with 60277 plus an individual 5-digit extension are reserved for the University of Vienna. In the event of a change of contract, the reservation of these blocks is no longer possible. In addition, the 10-digit numbers are too long for current communication standards or certain services and therefore often cause problems.

  • Where can I find the internal number of my business phone?

    You can find the internal phone number of your business mobile phone via Mein A1 at http://www.a1.net/mein-A1. As of 14 June 2022 the internal phone number will be your new official business mobile phone number.

  • How do I edit the display of my business phone number in u:find?

    In future, users will be able to decide for themselves whether they want to display their business mobile phone number in u:find or not. You can find user guides on how to Edit your personal data in u:find.

    Category: Phone numbers
  • I have stored my business phone number in various places. How should I change this?

    Here you can find information how to change a stored phone number.

Contacts and forwarding

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  • Is it still possible to have the internal u:phone numbers redirected to a (business) smartphone?

    With OpenScape software you can use u:phone also on your Android or iOS device as well as via browser, for example to set up a call forwarding on the go or to make a phone call.

  • Can the business phone number still be reached?

    The official (business) phone number in the format +43-664-60277-vwxyz is being phased out, but will remain available for unlimited calls and for (receiving) text messages at least until mid-September 2022. The ZID will inform users directly and in good time before the change is implemented. The number in the format +43-664-817-wxyz will remain valid as the sole mobile phone number.

    Category: General, Phone numbers
  • I have stored my business phone number with online services. Do I need to change this number?

    This is necessary, for example, if the business mobile phone number has been ported to a private contract and the business mobile phone has been given a new number.

    A mobile phone number must be stored in many online services. This applies to mobile phone signatures, messengers (iMessage, WhatsApp, Signal, Telegram), online banking or mobile phone parking. The phone number serves as a target for verification codes or TAN text messages or as a method for account recovery in case of password loss. Many two-factor authentication services also offer text message as a method.

    It is recommended to change the stored phone number as long as you can still access the previous phone number and thus receive text messages.

    You can find user guides on how to Change stored phone numbers.

    Category: Phone numbers
  • Why are the business phone numbers changing?

    So far, all business mobile phones of the University of Vienna have two phone numbers:

    • an official phone number in the format +43-664-60277-u:phone extension
    • an internal phone number in the format +43-664-817-xxxx

    The current official business mobile phone numbers of the University of Vienna are so-called corporate numbers. This means that a block of numbers beginning with 60277 plus an individual 5-digit extension are reserved for the University of Vienna. In the event of a change of contract, the reservation of these blocks is no longer possible. In addition, the 10-digit numbers are too long for current communication standards or certain services and therefore often cause problems.

  • Where can I find the internal number of my business phone?

    You can find the internal phone number of your business mobile phone via Mein A1 at http://www.a1.net/mein-A1. As of 14 June 2022 the internal phone number will be your new official business mobile phone number.

  • How do I edit the display of my business phone number in u:find?

    In future, users will be able to decide for themselves whether they want to display their business mobile phone number in u:find or not. You can find user guides on how to Edit your personal data in u:find.

    Category: Phone numbers
  • I have stored my business phone number in various places. How should I change this?

    Here you can find information how to change a stored phone number.