Apple Mail

These user guides will help you to set up the e-mail functionalities for Apple Mail to send and receive e-mails with your e-mail address of the University of Vienna.


  • A valid u:account UserID and password
  • Apple Mail 
  • Installed and operational internet connection


Setting up an IMAP account

If you open Apple Mail for the first time, an assistant will open automatically, supporting you during the setup of a new e-mail account. If you have not set up an account on this Mac yet, you can skip the next step and start with the assistant.

If you have already set up another e-mail account in Apple Mail, select Mail – Add account... in the menu.

Screen shot Apple Mail Add e-mail account

Select Other Mail account... and click Continue.

screen shot add another e-mail account

Fill in the 3 fields as follows:

  • Your name
  • Your e-mail address of the University of Vienna
  • Your u:account password

Then click Sign In.

Screen shot Apple Mail Form add account

Add the following details:

  • User name: Your u:account UserID
  • Server for incoming e-mails:
  • Server for outgoing e-mails:

Click Sign In.

screen shot Apple Mail UserID and server

Click Done to finalise the configuration.

Screen shot Apple Mail configuration done

Your e-mail account is now set up and is ready for use.

If during configuration you are asked for ports and encryption, always type in the following:

  • Encryption: SSL encryption 
  • Port with IMAP: 993
  • Port with SMTP: 465

Change server settings manually

If you cannot send or receive e-mails you can adjust the server settings.

In the menu select e-mail – Preferences ...

Screen shot Menu Mail - Accounts

In your e-mail account open Server Settings. Deselect Automatically manage connection settings both at Incoming Mail Server (IMAP) and Outgoing Mail Server (SMTP). Enter the corresponding port numbers 993 (IMAP) and 465 (SMTP). Then click Save.

Screen shot Apple Mail server settings

Configure special IMAP folders

Since Apple (this applies to iPhone too) uses its own names for certain IMAP folders, sent e-mails and drafts are not saved in the dedicated folder. If you want to use the standard IMAP folders, the following step is necessary:

In the menu select Mail – Preferences ...

Screen shot Menu Mail - Accounts

In your e-mail account open Inbox-properties. Select the following folders by clicking on the dedicated drop down menu:

  • Drafts Mailbox: Drafts
  • Sent Mailbox: Sent
  • Junk Mailbox: Junk
  • Bin Mailbox: Trash

Screen shot Apple Mail accounts