E-mail service

Students and employees of the University of Vienna, as well as external persons, receive a personal e-mail address including a mailbox free of charge as part of their u:account.

In addition, organisational units and subunits of the University of Vienna can use service e-mail addresses for special purposes.

E-mail addresses

E-mail addresses at the University of Vienna take the following form:

Students

  • aStudentIDnumber@unet.univie.ac.at – for example: a12345678@unet.univie.ac.at (primary address)
  • UserID@univie.ac.at – for example: doejohn99@univie.ac.at

Employees

  • firstname.lastname@univie.ac.at – for example:john.doe@univie.ac.at
    Variations are possible due to shared names, compound names, multiple first names or special characters. You can find your e-mail address in Webmail in the top right corner or in the Outlook Web App after clicking on your profile picture in the top right corner. E-mail addresses of other employees can be found in u:find.
  • UserID@univie.ac.at – for example: doejohn99@univie.ac.at

Guests

UserID@univie.ac.at – for example: doejohn99@univie.ac.at

Guests only get an e-mail address if they have an extended u:account for guests.

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Managing e-mails

You can send, receive and manage your e-mails in a variety of ways:

  • Using an e-mail programme installed locally or an e-mail app: For further information about setting up the e-mail programme or app, please see our user guides for e-mail services.
  • Using Webmail in your web browser

Employees

At some organisational units, you can also manage your e-mails using Exchange and using the Outlook Web App (OWA) in your browser. Please contact your IT representative.

E-mail attachments

Note the restrictions when sending e-mail attachments via the IMAP e-mail server of the University of Vienna:

  • Maximum file size of an attachment is 50 MB.
  • Password encrypted archive files (e.g. ZIP) cannot be identified by the virus scanner. Therefore, sending them is not possible.
  • Office files with activated macros (e.g. DOC) are not possible due to security reasons.

When sending these files, you will receive an error message. Instead, use the ACOnet FileSender or u:cloud.

You can find more information in IT security tips for users in the section E-Mail.

Forwarding e-mails

The forwarding service allows you to forward your e-mails to another e-mail address (for example, your private e-mail address).

Check your e-mails regularly or set up a forwarding service to make sure that you receive important messages from the University of Vienna.

Requesting a service e-mail address

Employees

Use the form Requesting a service e-mail address.

Organisational units at the University of Vienna can request a service e-mail address for the following purposes:

  • Meetings, conferences and similar events
  • Editorial offices of journals, academic associations
  • Provision of various services within the scope of the University (e.g. for counselling offices, applications).

Service e-mail addresses at the University of Vienna take the following form:  

service.organisationalunit@univie.ac.at – for example: congress16b.sociology@univie.ac.at

  • service: purpose of the service e-mail address
  • organisationalunit: abbreviated designation of the organisational unit

Deactivating a service e-mail address

Employees

To deactivate a service e-mail address, the administrator has to send an e-mail to the ZID Helpdesk with the following details:

  • Service e-mail address
  • UserID of the service e-mail address: Sent to you via e-mail by the ZID Helpdesk after its request.

The head of the organisational unit and the IT representative are also entitled to deactivate a service e-mail address.

If you have forgotten your password for the service e-mail address, you can request a new password.

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