E-mail service

Students and employees of the University of Vienna, as well as external persons, receive a personal e-mail address including a mailbox free of charge as part of their u:account.

In addition, organisational units and subunits of the University of Vienna can use service e-mail addresses for special purposes.

E-mail addresses

E-mail addresses at the University of Vienna take the following form:


  • aStudentIDnumber@unet.univie.ac.at – for example: a12345678@unet.univie.ac.at (primary address)
  • UserID@univie.ac.at – for example: doejohn99@univie.ac.at


  • firstname.lastname@univie.ac.at – for example:john.doe@univie.ac.at
  • UserID@univie.ac.at – for example: doejohn99@univie.ac.at


UserID@univie.ac.at – for example: doejohn99@univie.ac.at

Guests only get an e-mail address if they have an extended u:account for guests.

Managing e-mails

You can send, receive and manage your e-mails in a variety of ways:

  • Using an e-mail programme installed locally or an e-mail app: For further information about setting up the e-mail programme or app, please see our user guides for e-mail services.
  • Using Webmail in your web browser


At some organisational units, you can also manage your e-mails using Exchange and using the Outlook Web App (OWA) in your browser. Please contact your IT representative.

Forwarding e-mails

The forwarding service allows you to forward your e-mails to another e-mail address (for example, your private e-mail address).

Check your e-mails regularly or set up a forwarding service to make sure that you receive important messages from the University of Vienna.

Requesting a service e-mail address


Use the form Requesting a service e-mail address.

Organisational units at the University of Vienna can request a service e-mail address for the following purposes:

  • Meetings, conferences and similar events
  • Editorial offices of journals, academic associations
  • Provision of various services within the scope of the University (e.g. for counselling offices, applications).

Service e-mail addresses at the University of Vienna take the following form:  

service.organisationalunit@univie.ac.at – for example: congress16b.sociology@univie.ac.at

  • service: purpose of the service e-mail address
  • organisationalunit: abbreviated designation of the organisational unit

Deactivating a service e-mail address


To deactivate a service e-mail address, the administrator has to send an e-mail to the ZID Helpdesk with the following details:

  • Service e-mail address
  • UserID of the service e-mail address: Sent to you via e-mail by the ZID Helpdesk after its request.

The head of the organisational unit and the IT representative are also entitled to deactivate a service e-mail address.

If you have forgotten your password for the service e-mail address, you can request a new password.

E-mail statistics

Current statistics on the e-mail system of the University of Vienna for connections, spam, viruses, etc. can be viewed on the Mailstats website.