Requesting a service e-mail address

Organisational units can obtain service e-mail addresses for specific purposes. This user guide helps IT representatives to request such a service e-mail address.

Possible purposes

You can request service e-mail addresses for the following purposes:

  • Conferences, congresses or similar events
  • Editorial offices of journals, academic associations
  • Provision of various services within the scope of the University (e.g. for counselling offices, applications)

Naming conventions

The naming of service e-mail addresses must comply with the following scheme:

service.organisationalunit@univie.ac.at – Example: congress16b.pugilistik@univie.ac.at

  • service: purpose of the service e-mail address
  • organisationalunit: abbreviated designation of the organisational unit

Request

Only IT representatives can request a service e-mail address. This requires these steps:

  1. First, create a service u:account. The u:account must meet the following criteria:

    • supported by the organisational unit
    • limited validity
    • extended rights

  2. Make a note of the UserID of the new service u:account. You can find it via the form Managing u:account at the accounts that are being supported by your organisational unit.
  3. Then use the form Service-E-Mail-Adresse beantragen (Requesting a service e-mail address, in German). Please note the naming conventions.

Validity

The service e-mail address is available as long as the associated service u:account is valid. All IT representatives of the supporting organisational unit will receive a notification by e-mail in good time before the service u:account expires, reminding them to renew it.

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