Communication, collaboration
Communication, collaboration
E-mail service
There are different possibilities for sending and receiving e-mails:
- You can use a locally installed e-mail program or an e-mail app. For instructions on how to install these, please read the e-mail user guides.
Requirements: Internet connection, installed e-mail program or e-mail app - In your browser via Webmail (login) and/or via Outlook Web App (OWA) (login) if you manage your e-mails with Exchange.
Requirements: Internet connection, browser
Set up an out-of-office message if you cannot be reached by e-mail:
Team chat and video conferencing services
Video conferencing and team chat services facilitate collaboration regardless of your location. The following communication tools for digital meetings, chats etc. are available at the University of Vienna:
- Zoom
- Microsoft Teams
- BigBlueButton
- Jitsi Meet
- Rocket.chat
You can find an overview of the tools, instructions and other helpful information under video conferencing tools.
Telephony – u:phone: Forwarding calls
You have different possibilities of forwarding calls from your u:phone device to your business mobile phone or an external device:
- on the u:phone device
- via u:phone in the browser (OpenScape Web Client)
- in urgent situations: via permanent call forwarding
Requirements: active u:phone PIN and/or an active business mobile phone.
You can find the relevant user guides here:
On the u:phone device
Forwarding calls to your business mobile phone:
- Press *21*90+5-digit extension (for example: *21*9014699) and then the OK button on your device.
- You will hear the following announcement: Das Merkmal ist nun aktiviert (The feature is now activated).
Forwarding calls to an external device:
- Press *21*0+phone number (for example: *21*00664xxxxxx) and then the OK button on your device.
- You will hear the following announcement: Das Merkmal ist nun aktiviert (The feature is now activated).
Via u:phone in the browser (OpenScape Web Client)
Requirements:
- You have a valid u:account UserID and password.
- You have a World Premium or Local Premium profile.
- Outside the data network of the University of Vienna you need a VPN connection.
- You have to accept the u:phone Terms of Use (in German, login) first.
Forwarding calls:
- Open the OpenScape Web Client via uphone.univie.ac.at (login).
- Follow the steps in the user guide Setting up call forwarding.
Use the OpenScape Web Client for outgoing calls to ensure that your private number is not displayed. Follow the steps in the user guide Making a call.
Via permanent call forwarding
In urgent situations, the u:phone team can set up permanent call forwarding. Please write an e-mail to uphone@univie.ac.at and specify your extension as well as the number to which you want your calls to be forwarded.