IT representatives
As an IT representative, you maintain the basic IT services at your organisational unit and support employees in using the IT infrastructure. The ZID provides you with the necessary IT services, support and information.
IT services
Note
Which of the following services you (can) use depends on your responsibilities and/or your organisational unit.
Account, managing users and e-mail
Account, managing users and e-mail
Find out more about accounts for employees and guests, the Exchange service and other e-mail services.
Data network, web and server
Data network, web and server
This is where you can manage IP addresses, use the firewall for organisational units and set up websites as well as other services such as server housing or central backup.
Teaching
Teaching
Teaching staff at your organisational unit use Moodle, u:stream and more. Here, you will find an overview of the IT services for teaching.
Workplace
Workplace
Both for locally and centrally managed PCs: This is how you get software, hardware, video conferencing systems and telephone services.
Storing and sharing data
Storing and sharing data
Use the various storage services available to store data on a short or long-term basis or to share it with others.
ZID blog: Information initiative for IT representatives
ZID blog: Information initiative for IT representatives
IT representatives support employees of the University of Vienna in the optimal use of the IT services of the Zentraler Informatikdienst (ZID). In the blog, you can find out how a new information service helps IT representatives get started in this demanding task.
Additional services
Information services
Information services
The wiki space for IT representatives, the Connect IT event, mailing lists and continuing education programmes keep you up to date.
Support
Support
You can get support from the ZID Helpdesk, among others, via the Servicedesk forms.
Strategy and security
Strategy and security
Learn more about the EU General Data Protection Regulation, cloud computing and IT security at the University of Vienna.
Wiki space for IT representatives
Wiki space for IT representatives
You will find a lot of helpful information and user guides on the following topics in the wiki space for IT representatives:
- Managing software and hardware (software and asset management)
- Equipping centrally managed PCs with software (deployment system)
- Supporting users at their organisational units