Virtual private network – VPN

Using the service VPN, university members can connect to the University of Vienna’s data network from outside the University (for instance at home or on the go) via the Internet. They receive an IP address in the address range of the University of Vienna and an encrypted connection. This is a requirement for using certain IT services of the University of Vienna from outside the University.

Video: MFA for VPN (in German)

 Direct link

Establishing a VPN connection

Requirement: You require an active u:account to establish a VPN connection.

Install the software F5 BIG-IP Edge Client to establish a secure connection.

Only one connection can be established per u:account at a time.

Installing the software

  • Windows and macOS: Log in to the VPN website of the University of Vienna and download the software under BIG-IP Edge Client.
  • Linux (Ubuntu): For further information about downloading the software, please see under user guides.
  • Mobile operating systems (iOS, Android): Download the software F5 Access from your App Store.

For further information, please see under user guides.

Setting up the software

You need the following information to set up the software:

  • Server (Host):
  • User name: Your u:account UserID
  • Password: Your u:account password


By default, only connections to the University of Vienna are routed via the VPN connection. If all data traffic is to be routed via the VPN connection, select the option (Full tunnel) under Change server in the VPN software.

Multi-factor authentication

To make the use of IT services of the University of Vienna via VPN even more secure, the ZID recommends activating multi-factor authentication (MFA). From 03.07.2023, 10:00, VPN can only be used with MFA. More information on MFA on the MFA service page.


In information events organised by the ZID, you will receive an overview of the multi-factor authentication for VPN and can ask questions. The events take place online in Zoom:

  • Tuesday, 13.06.2023, 14:00–14:30
  • Wednesday, 21.06.2023, 10:00–10:30
  • Thursday, 29.06.2023, 10:00–10:30

Link to participate in the events

Activating multi-factor authentication


  • You are connected to the data network of the University of Vienna: on site via cable or eduroam wi-fi or on the road via VPN.
  • You have installed an authentication app on your smartphone (e.g. FreeOTP, Google Authenticator, Microsoft Authenticator) or you have a YubiKey.

Use the form Setting up second factor. You can only set up one second factor, either an app or a YubiKey. You cannot change the second factor yourself.

As soon as you have activated multi-factor authentication, it is necessary to use a second factor when logging in to VPN. Deactivation of MFA for VPN is not provided.

If necessary, follow the user guides.

Changing second factor

If you want to change the second factor, for example because you have lost your smartphone or want to use a different authentication app, use the Servicedesk form Zweiten Faktor ändern (changing second factor, in German, processing on weekdays).

Technical details: IP ranges

University members using the VPN service receive an IP address from one of the following IP ranges of the University of Vienna:


 User guides

To the VPN user guides