Outlook 2019

These user guides will help you to set up the e-mail functionalities of Outlook 2019 to send and receive e-mails with your e-mail address of the University of Vienna.




  • You can find the Outlook user guides for the Exchange service of the ZID in Exchange.
  • We recommend to use Outlook only with Exchange on centrally managed devices.
  • Office 365 ProPlus (Office für Studierende) can lead to problems with the e-mail configuration for Outlook. We recommend to use Thunderbird in this case.


  • A valid u:account userID and password
  • Installed Outlook 2019 (for example as part of Office 2019)
  • Working internet connection


Start the program Outlook 2019.

If you have not configured an e-mail account yet, please skip this step.

If you are already using Outlook 2019 with another e-mail account and would like to add a new e-mail account, open File in the menu bar. Click on Add Account in the section Account Information.

Screenshot Outlook 2019 Add Account

Enter an e-mail address and click Advanced options

screenshot add e-mail address

Activate the option Let me set up my account manually and click Connect.

screen shot outlook 2019 manually configure account

As account type, select IMAP.

screen shot outlook 2019 account type IMAP

Type in the IMAP account settings:

Incoming mail:

  • Server: imap.univie.ac.at
  • Port: 993
  • Encryption method: SSL/TLS

Outgoing mail:

  • Server: mail.univie.ac.at
  • Port: 465
  • Encryption method: SSL/TLS

Click Next.

screen shot outlook 2019 IMAP account settings

Enter your u:account password and click Connect.

screen shot outlook 2019 type in password

In account name type in your u:account userID and activate the option Save this password in your password list. Click OK

screen shot outlook 2019 type in userID

Deactivate the option Set up Outlook Mobile on my phone, too and click OK

screenshot outlook 2019 account setup


First time opening Outlook 2019

If you are opening Outlook 2019 for the first time, you will have to click through a lot of windows to get to the actual e-mail configurations.

If you are already using Outlook 2019 with another e-mail account and would like to add a new e-mail account, go to add an additional e-mail address further down on this page.

If you are opening Outlook 2019 for the first time, this window appears. Click Get started.

Screenshot Outlook macOS Welcome

Click Start Using Outlook.

Screenshot Outlook macOS Start Using

Now you can start the actual configuration of your e-mail account. This is explained in Configure Outlook.

Add an additional e-mail address

If you are already using Outlook 2019, you can add an additional e-mail account as follows:

In the menu click Tools – Accounts …

Screenshot outlook macOS Tools - Accounts

A new window should open now. In the left corner below click the +- symbol and then New Account...

Screenshot Outlook macOS New Account

Configure Outlook

Enter your email address and click Continue.

Screenshot Outlook macOS email address

Click in the upper right corner Not Exchange?.

Screenshot Outlook 2019 macOS not Exchange

Select IMAP/POP.

Screenshot Outlook macOS select IMAP/POP

Enter your IMAP account settings:

  • Type: IMAP
  • Email Address: Your u:account-e-mail-address
  • Username: Your u:account userID
  • Password: Your u:account-password
  • Incoming Server: imap.univie.ac.at Port: 993
  • Outgoing Server: mail.univie.ac.at Port: 465

Activiate both checkboxes Use SSL to connect und click Add Account.

Screenshot Outlook 2019 macOS IMAP configuration

Click Done to finish the configuration.

Screenshot Outlook 2019 MacOS configuration finished