FAQs about Adobe licensing

For users and their personal devices, only the named user licence (personal license) is available.

IT administrators can order a license for shared devices in lecture halls, seminar rooms, laboratories or libraries.

Any person who logs in to a device with a shared device licence installed has access to the full versions of Adobe products and services.

Logging in is possible with a named user licence, but also with an Adobe ID without a licence behind it.

Shared device licenses may only be installed and used in a very limited manner, for example in laboratories, computer rooms, classrooms or lecture halls.

Shared device licenses are not intended for use on computers that are always used by the same user, nor for devices that are shared by employees in the course of their work. Named user licenses must be provided and installed on the devices for such users.

With the named user license, you have access to all Adobe products included in your current contract with Adobe. You can find a current list after logging in here.

With the named user license, you have access to all Adobe products included in your current contract with Adobe. You can find a current list after logging in here.

To use Adobe software on a third device, you must first log out on another device. When using Adobe Acrobat, you can do this by clicking on Help – Log Out.

You can also log out via account management at www.adobe.com by deactivating one of the active devices. More information can be found here.

In some cases, users download and install Adobe software with named user licensing, but despite logging in with their Adobe account, they only get access to a trial version.

This problem usually occurs on locally managed PCs (unmanaged clients). It is caused by remnants of old Adobe installations that were not removed properly. Use this link or this link to resolve the issue.