Zentraler Informatikdienst

u:print – printing and more

For:   students   employees

Students and employees (excluding guests) of the University of Vienna can print, copy and scan on u:print devices.

The u:print staff service enables organisational units at the University of Vienna to provide printers for their employees. They can print, copy and scan on u:print staff devices.

u:print devices are marked with white and blue stickers bearing the inscription u:print or u:print staff (for employees only).

Manage u:card credit: u:print payment system

Using u:print

You can print and copy documents for a fee on u:print devices. Scanning is free of charge. The user guides explain

  • how to install u:print on your device
  • how to log in to a u:print device
  • how to print, copy and scan on a u:print device
  • how to load credit onto your u:card to pay at u:print devices

Before printing or copying, make sure you have enough credit on your u:card.

u:print locations

Publicly accessible u:print devices are located in numerous computer rooms, institutes and libraries at the University of Vienna.

The current opening hours for each location can be found on the computer rooms service page and on the relevant library and institute websites.

  • Biology and Botany Library
    Biology Section
    Djerassiplatz 1
    Ground floor

    Botany Section
    Rennweg 14
    3rd floor, Room 326
  • University of Vienna Biology Building (UBB)
    Djerassiplatz 1
    1st floor

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Note

Specially marked u:print staff devices are reserved for employees of the respective organisational units and are not publicly accessible.

Further information on u:print staff, as well as on use and ordering, can be found on the service page u:print staff – printing for employees (login).

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Sending and managing print jobs

You have several options for sending or transferringprint jobs to a u:print device:

  • From any PC or laptop connected to the University of Vienna’s data network (e.g. via cable or Wi-Fi) and on which u:print is configured as a printer
  • From any workplace in the computer rooms
  • From any external PC or laptop connected to the University of Vienna’s data network via VPN and on which u:print is configured as a printer
  • Directly at a u:print device via an external data storage medium (e.g. flash drive)

Your print job will then appear on the u:print device in the list of print jobs.

  • Print jobs that you have sent from the university data network or the computer rooms to a u:print device can be printed at any u:print device within 72 hours. They will be automatically deleted2 hours after they have been printed.
  • You can print several print jobs at once.

The default settings on u:print devices are A4 paper size and single-sided printing in black and white.

You can print documents in black and white or colour. You can select black-and-white or colour printing when you send the print job from your PC or laptop or from the computer rooms.

You can choose between A4 and A3 paper size. You can select A4 or A3 when you send the print job from your PC or laptop or from the computer room.

For smaller (e.g. A5) and uncommon paper sizes(such as a letter), you have to determine the paper size and scaling directly at the u:print device.

For print jobs sent from your PC, laptop, or the computer rooms, all file types are supported for which the associated programmes are installed on the respective device.

Print jobs via flash drive can only be submitted for:

  • PDF documents
  • Common image formats (such as JPG, GIF, TIFF, PNG)

Your USB data storage medium (flash drive) must be formatted in FAT, FAT32 or exFAT format in order to be recognised by the u:print device. The NTFS format, password-protected data carriers, card readers, extension cables and USB hubs are not supported.

Paying for u:print services

Printing and copying on u:print devices is subject to a fee. To pay, you need a validated u:card for students or employees with credit loaded on it. After validation, it can take up to 5 hours for the card to be activated for topping up credit and for payment at the u:print devices.

To load credit onto your u:card, use

  • the u:print payment system (payment with Visa, Mastercard, Giropay and EPS) or
  • the top-up station in Neues Institutsgebäude, NIG (Universitätsstraße 7, ground floor, Computer Room 3)
    • Payment with Visa, Mastercard, V Pay, Maestro, epay and GiroPay

Price per page – printing and copying:

  • A4, black and white: 0.05 euro
  • A4, colour: 0.25 euro
  • A3, black and white: 0.10 euro
  • A3, colour: 0.50 euro

Scanning is free of charge.

Transferring credit back

User guide: Transferring money back

You need a validated u:card to transfer the credit back to your bank account. This can only be done at the u:print top-up station in the NIG.

Printing study documents free of charge

As a student with an active u:account, you receive 20 free prints (A4, black and white) per semester from the Teaching Affairs and Student Services centre. These can be used for printing study documents and are loaded onto your u:card in the form of virtual credit.

To access your virtual credit, log in to a u:print device with your validated u:card. Please note that the credit does not appear in your profile in the u:print payment system or at the top-up station in the NIG.

Validity of the virtual credit

The free prints are available from the 2nd and 29th calendar week for the duration of the semester. Your u:card must be validated before this date.

Unused printouts expire at the beginning of the next semester.

Paying as an employee

As an employee, you also need a validated u:card with credit loaded on it to print and copy on a u:print device. If your organisational unit offers the u:print staff service, you can alternatively send your print job to a u:print staff device.

Support

A u:print device is defective? Report technical defects, missing paper or toner shortages to the Computer Room Support.

If Computer Room Support is not available at the location, please report the defect via the servicedesk form Störung am u:print- oder u:print-staff-Gerät melden (Report a fault with a u:print or u:print staff device, in German), specifying the exact location:

  • Street and room
  • Device serial number (if available; this can be found on a label on the u:print device)