Zentraler Informatikdienst

OpenScape Mobile Pro – Android device

For:  employees

This user guide helps you to set up and use OpenScape Mobile Pro on your Android device.

Requirements

  • You have a personal u:phone profile.
  • The device on which you want to install OpenScape Mobile Pro uses the Android version KitKat 4.4 or a later version.

Note

OpenScape Mobile Pro is not a SIP client. This means that the software treats all calls as mobile phone calls. Calls you make and calls you receive via OpenScape Mobile Pro are always processed via your mobile number. When you are abroad, this can result in high costs for incoming calls (passive roaming).

Installing OpenScape Mobile Pro

Install the OpenScape Mobile Pro app via the Google Play Store.

Take the following steps to configure the app and pair it with your u:phone:

Tap the OpenScape Mobile Pro icon on your device to start the app.

  1. Read and accept the End User Licence Terms and the Emergency Calls Disclaimer by tapping Accept twice.
  2. You will be prompted to allow OpenScape Mobile Pro to access your photos, media and files. Tap Allow.
  3. Under Account enter the following information:
    • Subscriber: your u:account userID
    • Password: your u:account password
    • Remember me: active (green)
    • Server Address: https://mobile.uphone.univie.ac.at:8443/axis/services/
  4. Tap Save.
  1. You will be prompted to allow OpenScape Mobile Pro to make and manage phone calls. Tap Allow.
  2. You will then be prompted to allow OpenScape Mobile Pro to record audio. Tap Allow or Allow only while using the appif you are using a later version of Android.
  3. Tap the slider next to Sign In in the User tab to sign in with your login information.

You will be prompted to allow OpenScape Mobile Pro to access your location. Tap Allow to allow the app to access your location.

You are now logged in and can use the app.

Starting and exiting OpenScape Mobile Pro

Start

Tap the OpenScape Mobile Pro icon on your device to start the app.

Tap the slider next to Sign In in the User tab to sign in with your login information.

Exit

  1. Tap the slider next to Sign In in the User tab. The slider changes to deactivated (grey).
  2. Confirm by clicking YES in the dialog window.

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Handling calls via OpenScape Mobile Pro

Note

  • The call recipient will only see your 5-digit extension, no matter whether you have installed the app on your private device or on your official mobile phone.
  • The app treats all calls as mobile phone calls. Calls you make and calls you receive via OpenScape Mobile Pro are always processed via your mobile number. When you are abroad, this can result in high costs for incoming calls (passive roaming).

  1. Open the app. In the navigation bar swipe to the left until you see the Call History icon.
  2. Tap the icon.
  3. Tap the green handset icon in the bottom right corner. 
  1. Enter a phone number in the dialpad.
  2. Tap the green handset icon again to make the call. 

Alternatively, you can directly tap and call a contact from the Call History.

Setting up call forwarding

To set up call forwarding to a device, you have to select it as the preferred device in the app.

Note

  • Callers who try to reach your extension will still only see your 5-digit extension and not the number of the device to which your call is forwarded.
  • Only call back via the app (see instructions on Handling calls via OpenScape Mobile Pro). Otherwise, the call recipient will see the actual number of your device.
  • If the preferred device is abroad, you may incur costs (such as roaming costs).
  • If you log out of the app, the call forwarding remains active.

Open the app and swipe to the User tab. Tap Devices.

  1. You can choose from the following devices provided by default:
    • Auto-Pilot: do not choose this option.
    • Office phone: forward all calls to your u:phone device
    • +4314277DW+1: forward all calls to the OpenScape desktop client
  2. If you want to select your business or private mobile phone or your voicemail as a preferred device, you have to add it as a device first. For further information, see instructions on Adding a new device.
  3. Tap a device to select it.
  4. Activate the option Preferred Device and tap OK to confirm.

Adding a new device

Swipe to the User tab and tap Devices.

Tap the 3 dots in the top right corner, then tap New Device.

  1. Enter the following information:
    • Name: freely selectable
    • Address: Phone number in international format, for example:        
      Business mobile phone: +43664817xxxxx
      Substitute with extension: +4314277xxxxx
      Private mobile phone Magenta: +43676xxxxxxxx
      Private mobile phone Germany: +491520xxxxxx
      Phone number Vienna: +431xxxxxxx
      Voicemail: +43142778008
  2. Confirm with OK.

The device is now listed in the Select device section and can be selected as a preferred device.

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