Zentraler Informatikdienst

Changing or returning Microsoft 365 subscription plan

For:   employees

This user guide helps employees change or return a Microsoft 365 subscription plan via the self-service portal (via Uni data network/VPN).

Changing subscription plan

You can switch to another available Microsoft 365 subscription plan at any time. Return your existing Microsoft 365 subscription via the self-service portal (via Uni data network/VPN) and order the alternative product you want within 30 days.

Returning subscription plan

Note

You can return Microsoft 365 at any time via the self-service portal (via Uni data network/VPN).

  • If you have obtained additional package connected and optional connected experiences, you must return it first.
  • After a return, your Microsoft account as well as your data in Microsoft 365 (Teams, SharePoint, OneDrive) will be irrevocably deleted after 30 days. After deleting your Microsoft account, you will no longer be able to use Microsoft 365 including Teams at the University of Vienna.
  • Participation in Teams meetings is still possible via a guest link.
  • Before returning, back up any data you still need. 

  1. Go to the self-service portal (via Uni data network/VPN).
  2. Log in with your UserID in the format u\UserID and your u:account password.
  3. In the navigation area on the left, under My Computer, select My Services.
  4. Click on the product you want to return.

Click Return above the booking progress.

Confirm the return by clicking the Return button.

You will receive a confirmation e-mail with the subject New order: ORDxxx - Uninstall for xxx.

Once your Microsoft account has been deleted, you will receive an e-mail with the subject Order Deployed: ORDxxx - Uninstall for xxx.

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