Zentraler Informatikdienst

Adding request participant

For:  employees

This user guide helps you to add one or more participants to a request. This is the same as the cc function in e-mails.

  1. Open request in Agent Portal – People – mouse pointer to Request participants – pencil icon
  2. Enter name, select person – tick icon
  3. Adding person who is not in the system: Service Desk request – View customer request – Share – enter e-mail address – Share

Detailed user guide

1. Opening request

  1. Open the desired request in the Agent Portal of the Servicedesk.
  2. Move the mouse pointer to Request participants in the sidebar under People.
  3. Click the pencil icon that now appears.

2. Selecting request participant

  1. Write the desired name in the input field. As soon as you start writing, the system will suggest possible users.
  2. Select the person you want to add to the field.
  3. Click the tick icon to confirm your selection.

3. Adding person who is not in the system

Click View customer request in the sidebar under Service Desk request. 

  1. The Customer Portal opens in a new browser tab.
  2. Click Share.
  3. Enter the e-mail address of the desired person. This person will be created as a user in the system and can be entered in other requests directly in Request participants in the future.
  4. Confirm with Share.

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