Creating or editing a linked issue

This user guide helps you to create a new linked issue for an existing request or to edit a linked issue.

This is useful for grouping related requests.

Difference from sub-tasks

Linked issues are not subordinate or superordinate to each other.
The relationship between linked issues (such as dependencies) can be precisely defined.

Collaborating across projects

Under certain requirements, a linked issue can also be created in another Servicedesk project:

Agent: You will need certain read and write permissions. Contact the project administrator.
Project administrator: Use the form Allgemeine Anfrage zu Servicedesk (General request for Servicedesk) to request the configuration of read and write permissions from the ZID.

Accept request – More – Create linked issue
Fill in required fields – Create
Select Customer Request Type – Create

1. Starting process

Accept the request.
Click More in the request header and select Create linked issue.

2. Entering details of linked issue

Fill in the required fields in the following window Create linked issue:

Select the project in which you want to create the issue and the desired issue type, i.e. the type of request.
If desired, under Created issue, select how it is related to the original issue.
The original request is automatically entered in the field Linked issues. You can add further requests. The created issue is linked to all requests entered here.
Summary and Description are automatically taken from the original request. Edit both as desired.
If the original request contains attachments and/or links that you want to make available in the new issue, activate the respective checkboxes.
Click Create.

After clicking Create for the first time, the Customer Request Type drop-down and, in red text, the error message Invalid Customer Request Value are being displayed.
Select the desired request type in the drop-down to which the linked issue should be assigned.
Click Create again.

Editing linked issue

Once a linked issue has been created in your project, you can accept, edit and close it as usual.
You can also ask questions to the author or a team member (internal comment) as with any other request.
Under Details you can see the link to the original request.

Changing author

Pay attention to who is registered as the author of the request. This person will receive the public comments that are created for this request. By default, this is the creator of the linked issue, i.e. an agent from another Servicedesk project.

To reply directly to the original author, click More in the header and then click Original-Autor übernehmen (Take over original author).